5 Features of InfinCE that will Transform The Way You Work

How InfinCE Transforms the Way Your Workforce Operates Today

As vaccine trials show promising results, the world is in high hopes of recovering from the COVID-19 pandemic slowly. But the scale at which vaccination needs to happen, conquering challenges in production, logistics, demographic, political, and societal scenarios, is huge and hence it may take time for the total eradication of the virus. This means, the new norm of working for most companies wherein a good majority of their employees work from home, is likely to continue for the long term. However, 2020 witnessed the massive change of modern workplace software being increasingly brought to the traditional workforce wherein it only took a matter of days for millions of employees to work at the same pace from their home as they would from their office.

One of the most celebrated enterprise collaboration and digital platform for small and medium businesses during the COVID-19 pandemic was InfinCE. Some of the most demanding businesses managed to successfully keep their staff engaged and productive through seamless collaboration courtesy of InfinCE. 

Read More: Top 10 Alternatives to Microsoft Teams that Aid Remote Work in 2020

Today, let us take a look at the 5 key features of InfinCE that make it an undisputed leader in enabling better employee collaboration and transforming the way employees work remotely.

1. Easy Information Access

When employees work remotely, the biggest hurdle they face is getting information about their job activities at the earliest. With InfinCE’s cloud-based platform, companies can create a centralized virtual repository of all company information that employees can access based on their job roles. InfinCE allows privileged access control options to ensure that confidential or sensitive files and data are made available only to the right stakeholders and with proper logging of access to ensure transparency. 

The best part is that employees can access this information on the go right from the comfort of their smartphones thereby providing more flexibility. This allows them to plan better responses for customer-facing job objectives.

2. Improved Collaboration

With InfinCE, enterprises can create virtual workspace platforms wherein teams working on a project can converge and collaborate digitally. Be it brainstorming for solutions and ideas, daily standup meetings, project progress meetings, the platform allows all team members to digitally meet in one place.  You can securely share files, work together on documents, communicate via instant messaging, manage dependencies in work together, and create custom dashboards- both at the individual level or at the team/ department level to visually track and analyze what’s happening in your business. 

Read more: 5 Benefits Of Having A Centralized Employee Dashboard In Your Business

Collaboration is propelled to the next level as employees can carry out almost all sorts of work activities together just as how they would do so when they were at the office. This is facilitated irrespective of where your employee may be based out, anywhere on the globe.

3. Budget Friendliness

When a pandemic rips through economies worldwide, it is important for companies to preserve operational cash flow to the maximum possible limit. For this to happen, they need to enable a digital-first environment for employees that don’t burn a hole in their pockets. InfinCE has always been built for the cloud-centric enterprise of tomorrow. With a range of subscription pricing plans, the digital enterprise platform offers more value for every single dollar spent as a subscription charge. 

InfinCE offers small and medium businesses the flexibility to save on costs since they only pay for the features and scale they consume from the platform. This helps them significantly boost their operating margins as expenditure comes down drastically. The additional savings can go a long way in helping businesses preserve cash and sustain profitable operations in challenging times.

4. Secure Digital Infrastructure

Today’s businesses deal with a large volume of sensitive customer data that needs to be accessed and shared between multiple employees across different departments. When your entire work environment turns into a remote one due to a global pandemic, the concerns regarding data security heightens to new levels. This is where InfinCE assures peace of mind with its state-of-the-art security credentials. The platform offers you the choice to run your digital enterprise infrastructure on a secure private cloud location which can be monitored and managed effectively by your technology team without worrying about security threats.

From building your website to offering a secure intranet, InfinCE offers all the IT set up needed to run your business under one roof! InfinCE provides you a dedicated and secured cloud-hosted IT infrastructure comprising a private email server, dedicated virtual servers, virtual desktop infrastructure (VDI), intranet for internal communication, and custom website builder. 

Read more: How InfinCE enables you to quickly transit to remote working

5. Long List of Applications

Over the years, InfinCE has grown a large community of applications under its ecosystem that enables businesses to streamline productivity and improve engagement levels of their employees. Additionally, the platform also allows small and medium businesses to experience the digital transformation of their key growth activities like human resource management, marketing, and sales by introducing applications for CRM, marketing automation, HCM, and much more. 

The list of supporting apps for the InfinCE ecosystem has been steadily growing which makes it a complete digital package for today’s businesses. InfinCE helps you build a branded cloud platform with customization options to match your brand identity.

As your business operations are increasingly being disrupted, it is becoming clear that there is a need to rapidly transition your operational model to accommodate a highly digital-friendly workforce that can work from anywhere. InfinCE takes you closer to this goal by creating the most secure and cost-efficient yet feature-rich experience for your business’s digital infrastructure. Get in touch with us to know more.

4 Tips To Attain Success In The New Normal Remote Work Environment

How can businesses succeed with employees working completely remotely?

One of the major implications of the COVID-19 lockdowns is the shift from an office-based work environment to the remote work mode. Even sectors that had previously taken a cold approach to let their employees work from home have suddenly become flag bearers of the work from anywhere culture. Dynata’s Global Consumer Trends: COVID-19 survey series reveal that the lines between work and home life are getting significantly blurred. The report also says that most people prefer the work from home culture to stay around, at least for some more time. 

In the US alone, nearly half of the working population has transitioned into a completely remote work mode since the outbreak began in early 2020. However, as the pandemic is showing mild signs of receding and vaccine developments are moving into promising trials, the question of whether the remote work culture will prevail for the long term has risen in the corporate boardrooms.

Changing Work Lives in the New Normal

When employees started to work continuously from home, some of the key challenges that concerned senior leadership were productivity, security, and client timeline commitments. However, the trends witnessed across the globe were largely positive in these 3 areas with several organizations reporting that their staff productivity levels were in fact much higher when they worked from home rather than in the office. In Dynata’s survey, 75% of respondents report that their productivity levels are high while at home than they were in office, with considerable travel time saved. 

Read more: How To Build A Highly Productive Remote Workforce

So the question that should really concern the senior leadership is how to succeed in this new normal of working remotely if it is the future of work?

To remain successful while adapting to a long term remote working culture, companies need to make strategic changes in their policies, technology infrastructure, and their cultural approach to ensure that all employees stay united in their objectives while working apart. 

Here are 4 tips that we suggest to accelerate successful operations with a remote workforce:

1. Set up a transparent communication policy

One of the major elements of unifying diverse team members working remotely is through regular communication. Employees need to have a source to continuously engage with their peers, seniors, managers, or even the leadership in the company to address the challenges they face daily as well as gain insights into their work objectives. 

Companies need to break down their legacy hierarchy of communication and create an open environment where even the top leadership executives are available at the touch of a button on an employee’s phone. Leaders need to take their employees into confidence by regularly communicating updates about the company’s growth, business and service performance metrics, initiatives to keep employees motivated, and much more.

Read more: 5 Best Practices To Enable Seamless Communication For Your Remote Workforce

2. Create a specialized procurement team

The challenges in enabling a remote working environment can be solved to a great extent when setting up an effective procurement team to assess, identify and procure relevant technical, managerial, and operational assets required for specific work contexts. When this team gets things done faster, employees gain quicker access to their work assets irrespective of their location. 

For empowering your procurement team, you need to provide them with the right tools for strategic sourcing, managing contracts with vendors for various assets, intelligent reporting, and purchase management.

3. Create a collaboration platform

Enabling a transparent communication policy is only one side of the coin. Investing in a powerful digital platform to enable this communication is the other side. Employees who work remotely need to collaborate with their peers on different work tasks daily. They also need a place to get insights, reviews, and feedback on their work, company objectives, business, and other relevant aspects related to their career. 

This is where a powerful and collaborative intranet portal like InfinCE makes sense for your business. Remote work collaboration platforms like InfinCE enable better collaboration, reduce friction on dependent tasks, and support unified goal fulfilment for distributed team members. The platform will also serve as a place where employees can feel reminiscent of their office virtually.

Read more: 5 Points To Consider While Choosing Your Enterprise Collaboration Software

4. Seamless Project Management

When remote teams are involved in client projects, there should be a smooth mechanism for managers to oversee projects, give instructions and guidelines, set expectations, and track progress. Only then will the organization as a whole be able to meet commitments made to clients and improve trust in the process. 

For distributed teams, there should be a seamless project management capability via a digital platform that can be used to assign, monitor and track progress of tasks at different levels ranging from individual to teams working on modular components of a project to the entire organization or service delivery unit as a whole. When project management is streamlined, it will facilitate transparent client reporting and improved credibility for your brand.

COVID-19 was a catalyst for a change that is well poised to remain a stronghold of tomorrow’s workforce. The future of work may be changed forever as we know it and to remain successful, companies must rethink their strategies of work from a cultural and practical perspective. 

Read more:  5 Tips To Effectively Manage Remote Teams During Challenging Times

It has been proven beyond doubt that with the right culture, adequate digital infrastructure, and transparent communication, you can run your business remotely with unified management. The main asset you need is a digital backbone that will connect various units within your business to enable seamless workforce operations and support sustainable growth. This is where InfinCE can make a difference. Get in touch with us to learn how InfinCE can help you accomplish success in the new normal of “work from anywhere!”

5 Tips To Effectively Manage Remote Teams During Challenging Times

5 tips to run your workforce remotely during COVID-19

The global economy is undergoing a tremendous shift as the COVID-19 pandemic rips through boundaries of trade, social interactions, and travel. With more businesses forced to let go of their stringent office-based work culture and transition into a remote working model, there are a rising number of challenges that employers must learn to cope with. With the pandemic showing vague signs of receding any time soon, it is important for businesses to learn to efficiently manage remote teams and ensure disruption-free customer service from their business. So how can they achieve this excellence of managing remote employees?

Here are 5 tips to effectively manage remote teams during challenging times:

1. Set Protocols and Agreements

Before you start to assign work orders or schedule delivery timelines for remote teams, it is important to arrive at a consensus on the operational model for remote employee management. Though lockdown and other government regulations indicate fewer chances of people moving out of their homes (except emergencies), it is important to set the terms on operating hours clearly so that the work-life balance of employees isn’t affected. 

Read more: 8 easy tips to effectively work from home

Organizations need to follow up with employees not only on work-related proceedings but also on the personal health and safety of the employees and their family members. As such, companies need to publish and make managers aware of availability guidelines for work. Employees need to be offered flexible working hours when they are continuously working remotely as they may need to attend to personal priorities as well.

2. Strategically Plan Meetings and Reviews

It is important for managers and their reports to be in sync with assigned workloads and ensure timely submission of customer deliverables. While provisions for any time communication will always be there, it is better to create a schedule to review work progress. 

There could be weekly or bi-weekly team review calls that can happen over video conferencing for the entire team to come together and interact as if they were in an office meeting. Task dependencies, support, and other mutually concerning matters can be taken up for discussions and managerial interventions could be made wherever necessary. 

One-on-One meetings between managers and employees who report to them should also be a trend that should ideally occur on a monthly basis. While the type of meetings can be sorted and agreed upon by employees, it is important to follow a time-sensitive schedule for such meetings. Ideally, any non-core meeting shouldn’t be scheduled for more than 30 minutes.

3. Leverage Collaboration Platforms

When employees work remotely, there is often a need for them to work together on achieving the desired results or customer deliverable value. Since meeting up at the office isn’t feasible under situations like COVID-19, companies must look at alternative ways to facilitate collaborative work arrangements. 

The best option is to have a powerful remote collaboration platform like InfinCE that can create a virtual workspace for employees to work together as a team on projects. From file sharing to virtual conferencing involving the entire team, digital platforms like InfinCE allow better project management and easy collaboration on customer deliverables. 

Read more: How InfinCE helps you quickly transit to remote working

Since customer data or other valuable credentials are likely to be managed by employees using these collaboration platforms, they need to offer high levels of security. It is important to maintain logs and traceable information on these platforms to ensure there is no compromise on security.

4. Organize Information

While it is a good thing to have multiple communication channels open for employees when they work remotely, it is equally important to have a well balanced and organized communication strategy to avoid distractions and eliminate loss of productivity due to these distractions. 

Effective use of project management tools, virtual repositories, file organizers, and knowledge management platforms can help streamline work communication efficiently. Employees can access information needed for work support, view their pending tasks, prioritize work, view progress of dependent tasks, and do much more when there is a structured and well laid out information and communication management practice. This allows remote work teams to be transparent about work commitments and avoid overwhelming responsibilities.

Read more: 5 Best Practices To Enable Seamless Communication For Your Remote Workforce

5. Encourage Engagement

While the merry of an office environment will always be missed in remote work culture, there is nothing that will stop you from setting up an engaging work experience when all staff works remotely. Try hosting weekly fun activities, brainteasers, music, and fun activities all via video conferencing so that employees get to connect with the fun side of their work more frequently. It is also a great gesture to allow families of employees to participate as it will create more social bonding. Use social media to promote employee engagement. 

Read more: 5 Ways To Improve Business Growth Through Employee Engagement

Managing your remote workforce efficiently in times of crisis like the COVID-19 pandemic can be less stressful if you have the proper digital infrastructure in place to support your workforce. This is where platforms like InfinCE has proven to be a game-changer for some of the world’s most successful businesses. Get in touch with our experts to learn more.

11 Online Collaboration Tools That Facilitate Remote Work In 2020

Here is a list of the leading remote collaboration tools of 2020

We’re nearing the halfway mark of 2020, and most of the world’s working population has shifted to remote working. This transition would not have been possible if powerful digital collaboration tools for employees to stay connected were not available. From schools to IT companies, every organization has integrated an online communication and collaboration platform to help their workforce carry out daily operations smoothly and interact with their peers, customers, or any relevant stakeholders in their work. 

Read more: 5 Best Practices To Enable Seamless Communication For Your Remote Workforce

Here is a look at the top 11 online collaboration tools that made a difference for businesses in 2020 during the COVID-19 pandemic:

1. InfinCE

While collaboration and communication are the key elements to look forward while choosing a digital platform for your business, InfinCE offers enterprises with a host of other features in addition to the key elements like an integrated CRM, Rich management dashboards, cloud-based secure web hosting, virtual desktops and much more. It is one of the best online collaboration tools for small and medium businesses.

2. Microsoft Office 365 and Teams

One of the most popular players in the global software industry, Microsoft has helped numerous organizations manage their remote work operations smoothly with their pool of collaboration tools and platforms. From productivity tools like MS Word, Excel, etc. to video and conferencing solutions like MS Teams, they offer a large set of options for businesses to choose from.

3.  Slack

Slack definitely needs no introduction to several global companies as it has helped millions to collaborate efficiently even before the COVID-19 pandemic took things in a different direction. Offering personalized experiences, video and team conferencing, mobile app support, and seamless integration with popular cloud storage services, Slack offers a solution for all your remote work needs.

4. Zoho Cliq

From simplifying team communication to managing real-time messaging, task schedules, and automation, Zoho Cliq offers enterprises of all sizes with a comprehensive suite of collaboration tools. It also offers easy integration with other 3rd party platforms for storage, calendar management and even offers easy management of customer relationships by integrating seamlessly with Zoho’s own established CRM solution.

5. Trello

Trello has a massive fan base across the globe, be it amongst organizations or individual freelancers and consultants. The primary reason for this fan following is undoubtedly the simplicity of the platform to help organize multiple tasks that require collaboration from a number of employees. The simple interface and easy navigation within individual Trello cards help managers and employees to handle even complex projects efficiently with Trello and it integrates well with other platforms such as Slack, Google Drive, GitHub, etc. to make the experience even more rewarding for teams.

6. Asana

From organizing workflows, tracking work progress, and facilitating seamless communication, Asana is still one of the veterans in the online collaboration space and has been around since 2008. Companies like Intel and Uber rely on Asana as their core communication platform to stay organized, enable better conversations between staff, and manage diverse projects and their individual task progress.

7.  Google G-Suite

Undoubtedly one of the world’s most well-known tech brands, Google doesn’t want to be left behind in the race for online collaboration tools. Its G-Suite platform offers a host of capabilities with a collection of apps for various enterprise collaboration activities. You have everything from emails to video conferencing to productivity apps all rolled into different subscription plans that you may feel free to choose depending on your organization’s size. With top-notch security, support, and scalability, G-Suite is a trusted platform for thousands of businesses worldwide to help run their operations smoothly.

Read more: 5 Workplace Innovations You Can Welcome with Video Conferencing

8. Ryver

Ryver offers a simple and easy to use interface for employees to connect and converse within an enterprise. From the ease of setting up teams to offering privileged features to different groups and the ability to manage private virtual spaces for individual project discussions, Ryver has grown into a strategic internal tool for several modern-day businesses. A major highlight of Ryver is the Facebook inspired intranet feed where employees can converse together/with each other on updates shared by the organization.

9. Facebook for Work

How amazing it would be if virtual office collaboration tools work similarly to Facebook with the same theme and inspired layouts? Well, this is exactly what Facebook themselves tried to offer when they launched the Facebook for Work platform. From productivity apps to seamless communication channels, the social media giant has brought several inspiring features into the product aimed at making internal enterprise communication interesting.

10. Podio

Podio makes for a great mobile-friendly workforce communication and collaboration platform. It offers flexible configuration options and easy integration with several functional and productivity apps like Evernote, Google Drive, Dropbox, and much more.

11.  Basecamp

A darling of technology service companies, Basecamp brings together a very useful set of capabilities for communication and collaboration under one roof. With a highly affordable fee for unlimited teams, it finds tremendous use in companies with more staff.

Read more: 4 ways to bolster your IT team’s efficiency to support remote operations during COVID-19

With COVID-19 showing minimal signs of weakening, your business will be in dire need of an online collaboration platform to help employees stay connected. Get in touch with us to explore why InfinCE will be your best choice among the 11 we have covered in this blog.

Best Practices to Remotely Manage Your Business During COVID-19

How SMBs can attain positive business outcomes from remote working

It’s barely 6 months into 2020 and COVID-19 has pushed more than half of the world into some form of lockdown. Businesses are losing revenue either due to shutdown or lack of customers. Travel restrictions and social distancing norms are forcing small and medium businesses to limit their operating hours and ask their staff to work remotely most of the time.

However, the remote work culture isn’t that bad as many companies have found it to be a savior in this pandemic. In fact, a good majority of small and medium businesses are now of the opinion that they can continue this mode of remote work even post the pandemic as it will reduce operational costs significantly. 

Related Reading: How InfinCE Helps You Quickly Transit to Remote Working

So, the question on everyone’s mind now is “How can we manage the business efficiently during and after the COVID-19 pandemic with a remote workforce?” Here are 4 tips to help you out:

1. Improve Communication

The most important aspect of maintaining relationships with your employees when they work remotely is communication. As employers, you need to facilitate a seamless communication experience for employees to interact with each other, share information, and foster a culture of continuous engagement. 

Remote work collaboration platforms like InfinCE facilitate this by offering a seamless communication platform that allows employees to interact over a variety of channels such as instant messaging, video calls, video meeting conferences, and much more. By ensuring that employees have the means to communicate efficiently, you can assure consistent productivity levels while they are working remotely.

Related Reading: Why Is InfinCE A Better Choice For Safe Video Calling Than Zoom

2. Empower Collaboration

Most of the daily work done by your employees influence end customer service quality. It also requires the contributions from multiple teams working on different facets of a project or customer engagement. There needs to be a seamless collaboration mechanism that has to be in place to help employees easily connect with their peers, exchange information and files securely, set up meetings and discussions, manage projects virtually with diligence, and so on. To facilitate these activities, SMBs require a powerful virtual collaboration and enterprise management platform. 

Related Reading: 5 Tips To Foster Team Collaboration In A Small Business Environment

Security is a prime essential when you choose a collaboration platform for your remote workforce since your employees need to handle sensitive customer information like financial data or social security credentials.

3. Promote Work-Life Balance

It is true that remote working was one of the most preferred ways to guarantee a healthy work-life balance for employees. But such a scenario wasn’t meant to be for such a long period of time and that too with almost everyone in the family also at home due to the pandemic induced lockdowns. 

As employers, you need to understand that an employee may not be always capable of putting in their 100% concentration on their computers while at home. They may have to attend to their kids or spouse or parents periodically and engage in some quality family time. As such, you need to instruct managers to be strict on time commitments just for the sake of making it an 8- or 9-hour working day. Let employees take breaks in between and work in their comfort zones keeping in mind only the quality of the work they are engaged in. You will be amazed to find that employee engagement and productivity levels would improve under such a relaxed schedule.

4. Team Bonding

While it might take a while before everyone gets back to their old office regime and talk to friends and colleagues over a sip of coffee in the pantry, there are a lot of activities that companies can initiate over digital platforms to help improve team bonding when everyone works remotely. There could be weekly fun activities where teams can participate over video calls and they can even involve their families who might be around at home. There are several competitions that the HR team can run online, and employees can participate to remind themselves of the fun they had while at the office. In times like these, such positive motivational activities would be much appreciated by employees.

Related Reading: Effective Work From Home Tips – Infographic

Managing your business successfully during the COVID-19 pandemic with a remote workforce requires more than just interpersonal skills. A digital backbone is essential to ensure seamless communication and collaboration between your employees to ensure disruption-free customer service. This is where Infince can be your one-stop solution to managing your entire business operations remotely. Our cloud-based enterprise platform offers a host of features ranging from communication to collaboration to help enterprises build a sustainable workforce culture during the pandemic situation. Talk to our experts to learn more. 

5 Reasons Why Every SMB Should Invest In An ERP Solution

Why is ERP an Irreplaceable Asset for Small Businesses?

Cost factor appears to be the primary reason why many small businesses show resistance to adopting an ERP solution to run their business operations. With the advent of SaaS-based solutions, the scenario has changed today. Software-as-a-Service or SaaS allows SMBs to onboard the latest technology solutions like ERP into their business and pay according to their usage. 

Market Research Engine reports that among growing businesses, 96% of those who are successful rely on an ERP solution to run their daily operations seamlessly. Enterprise Resource Planning has grown into a critical business application for small and medium businesses as it connects data across their functional departments and allows unified decision making and service automation.

If your business is yet to consider implementing an ERP system, here are 5 compelling reasons why you need to invest in an ERP solution in 2020:

1. Unified Business View

ERP solves the biggest challenge faced by any business- data consolidation!

An Enterprise Resource Planning software consolidates data from across departments to help management make informed decisions. 

  • From analytical reporting to inter-departmental approvals and workflows, an ERP system allows smooth operations in an enterprise by bringing every workflow into an organized digital framework. 
  • From inventory to accounting and employee schedules, an ERP system can help trace the root cause of performance issues in your business easily. 

It gives an overview of where you need to focus on and how you can make critical decisions such as cost optimizations, resource management, and much more. 

Related Reading: 5 Digital Capabilities Every Small Business Needs To Invest In 2020

2. Encourages Transparency

With an ERP system, you can cultivate a transparent work culture in your organization.

Across functions or departments, an ERP system allows you to map dependencies, track progress, raise alerts on areas demanding attention, and keep employees and management updated with real-time performance metrics of the business. 

  • ERP forms a centralized database from which all departments can access and share information thereby ensuring a transparent information flow within the enterprise. 
  • It also eliminates errors and manipulations from spreading into entire business processes by deploying quality checks across departmental management modules. 

Transparency at the workplace ensures that all units within your organization gain access to accurate information for their daily working needs.

3. Empowers Automation

An ERP offers centralized and automated management of work files as well as reporting for decision-makers.

Without an ERP system, most business units will have to work with a barrage of spreadsheets and documents to arrive at decisions. The amount of manual work to be done for processing documents, preparing reports for management and other work-related files would be severely high. 

ERP application helps automate a lot of manual tasks that employees have to spend time daily like for example, adding a new employee record in multiple business units such as payroll, project management, leave management, finance, compliance, and HR units, etc. If there was no ERP all these entries would have to be done manually and chances of errors and mistakes are relatively higher for manual work.

Related Reading: Automation In Small Business: 4 Areas To Get Started

4. Support Digital Business Transformation

An ERP serves as the backbone for an SMB to propel itself into new-age digital revenue channels. 

It promotes a culture of data-driven operations across the business and makes it easier for transitioning traditional business models into newer and more exciting customer touchpoints. For example, if you are into retailing, an ERP system can serve as the best resource for you to transition into an e-commerce business. With visibility into inventory, processes, accounting, revenue management, and supply chain efficiency, it becomes easy to deploy an e-commerce solution to derive data from your ERP and offer a superlative experience to online shoppers. 

Additionally, implementing new digital experiences in your physical business locations too becomes easier, as you already have data points to explore with APIs and have new tools act on your available data to create new experiences. A good example would be marketing automation wherein digital marketing platforms can be deployed to act on data in your ERP to roll out campaigns to attract new buyers.

5. Turn Competitive

One of the major reasons why several SMBs today are turning to ERP solutions is the ability of such systems to place them in a competitive position in the market. 

An ERP solution gives data-backed insights that help SMBs offer experiences to customers that any bigger and more established businesses can offer. Cloud-based ERP systems ensure that you can roll out these experiences without burning a hole in the pocket for expenditure. The easy scalability it gives to your business systems ensures that you can always forecast demand and adjust your entire business operations to meet this demand on time.

From managing your entire value chain to enabling memorable experiences for your customers, ERP unlocks tons of possibilities for small business enterprises. At InfinCE, we believe that ERP is the digital core of your business. InfinCE is designed to overcome your remote working woes. It combines numerous productivity and enterprise solutions including ERP, CRM, CMS, and HRM solutions, hosted on secure cloud environments, dedicated to your need. 

Related Reading: Why should a small business opt for InfinCE

Leverage the best value from your technology investments with InfinCE. Talk to our experts today to find out more. 

Automation In Small Business: 4 Areas To Get Started

Why automation is key to boosting small business productivity?

Most often, we realize the potential of technologies like automation when a critical situation arises. The impact of COVID-19 has forced organizations around the world to transit to a work-from-home productivity model, and many of us are able to execute remote work successfully due to automation. In this post, we’ll explore how automation in small business improves productivity and the different areas where companies can implement automation.

Related Reading: Quickly Transit to Remote Working with InfinCE

From small tasks such as electronic document signature to intelligent data processing, automation in small business offers limitless possibilities to improve productivity in the small business environment. It is important for decision-makers to invest in the right areas. 

If you are a small business owner looking to turn your workforce more productive through automation this year, then here are 4 areas you need to look at:

1. Automating Sales Workflows

Your sales team often creates the biggest customer impact zone in your business and hence is a worthy contender for incorporating automation in its daily routine. So, what are the sales processes that can be automated within a small business? 

Some examples include assigning associates for leads, setting automated response channels for incoming leads such as emails, IVR based tele-calling or any other contact channels like social media. Once a lead is assigned to an associate for nurturing and conversion, then the next area where automation can kick in is for reminders and follow-ups. Activities involved in deal nurturing and closure can be automated to make the lives of sales folks easier and ultimately improve the productivity of the whole team.

2. Project Management

Today’s workforce demands increasing flexibility in their work and may avail benefits such as remote work. When there are multiple people working on a single customer project or task, and if there are remote resources involved, then project management becomes a challenging endeavor if everything is to be manually handled by managers using spreadsheets, IM and email conversations. This is the right area to bring in automation using state of the art project management platforms. 

Related Reading: 5 Ways A Project Management Tool Can Help Your Business Grow

By enabling automated monitoring of project schedules, individual work progress, and dependency metrics for collaborative tasks, it becomes easier for managers to have a grip on project timelines and ensure that everyone is at the same pace transparently.

3. Procurement and Logistics Processing

There are several routine tasks within procurement departments in a small business that takes up too much time and effort if done manually. A good example would be invoice processing once supplies are obtained. As your business grows, these routine jobs would incur a significantly high volume of effort and can lead to highly inefficient business outcomes due to errors in manual processing. This is where bringing automation in small businesses can be a game-changer. You not only eliminate errors but also improve the speed of processing and completing redundant tasks. 

Approval workflows, scheduling, tracking inventory and vendor notifications are some of the key areas in procurement where automation in small business can vastly change the existing operational landscape.

4. HR and Payroll

Typical human resources work schedule has components that are grossly manual effort intense like payroll processing, profile and resume screening for recruitment, appraisal and performance tracking, rewards and feedback collection, and much more. Automation in any or all these areas will help the HR personnel to be more pro-active in managing employee relations while technology takes care of the manual effort in enabling the same. Ensuring that your employees are engaged is a fundamental goal that needs to be achieved for overall business success and making sure your HR team is empowered to do that via automation is hence a key focus area.

Related Reading: Tips For SMBs To Boost Growth With Increased Employee Engagement

Automation in small business is one of the key pillars for propelling companies into the next level for the coming years. As more disruptive business and market conditions continue to show its face every year, it is important for small businesses to remain competitive and allot enough core business skilled employees to handle newer challenges. By utilizing enterprise platforms like InfinCE, you can enable seamless automation across your key business units and leverage human manpower for more decisive operations. Get in touch with us to know how you can leverage the automation capabilities of InfinCE to create the next level of success for your business.

Business Process Management Strategy for your Small Business

4 Key Pillars to Ensure a Seamless BPM Experience for your Business

Small business entrepreneurs often think about how much to invest in digital tools that empower their business operations. The question arises mainly because they are unsure if their organization has attained sufficient scalability to bring on-board a digital enablement platform. Among these, one area where most small businesses cast doubt on digital transformation is business process management. 

There is a notion that BPM and BPM software is meant only for large enterprises with well-defined processes and departmental policies. BPM is a practice even small businesses need to follow and cultivate as a cultural trait right from their startup days. 

Now, the question is when should a small business start adopting BPM in its operations? The need for BPM is driven by the demand for efficiency which ultimately leads to better customer service. On this note, here are 4 key pillars you need to build in your company to ensure a seamless BPM experience:

1. Approval Matrix

In most small businesses, bottlenecks in efficiency occur due to a lack of sync in processes. Employees often wait at managerial desks seeking approvals for implementing changes or customer requirements. Managers, in turn, wait for approvals from senior leadership for various essential affairs. 

Delays in submitting contracts and postponing commitments create a wrong impression on the customer. This can be eliminated by formulating an automated process workflow culture in the organization when metrics on items can determine its approval chances. A simple example could be classifying an approval matrix based on the size of the project. A smaller deal would require just a manger’s approval while bigger ones could require review and approval by higher authorities or leaders. Once this is defined, it will be easier to build a business process around it and ultimately automate it through a BPM software.

Related Reading: 5 Ways A Project Management Tool Can Help Your Business Grow

2. Building Awareness

As you grow from a startup into an established small business, there will be a rise in the number of employees as well as departments. For collective growth, it is important to ensure that all employees have access to the right information about the company and its offerings. Only then would they be able to handle internal business process improvement practices as well as become effective spokespersons for the company in front of customers. 

Employees should be aware of how every activity in the organization leads to better customer experience. This can be achieved by having a well-defined organizational induction program for new joiners and a continuous learning initiative for on-boarded employees. This learning experience can be used to integrate employee thoughts with business objectives which will ultimately transform employees into torchbearers for BPM practices within their respective roles.

3. Encourage Autonomy

This is a continuation of the learning experience element we mentioned. There are processes within the organization that may have been brought into existence from a very complex background and scaled meaninglessly over time. To break it into simpler business models, it is important to ensure autonomous decision making by employees involved in these complex business operations. 

Related Reading: 5 Ways To Improve Business Growth Through Employee Engagement

Employees should be given time to identify and map activities to processes with guidance gained from experts whenever needed. Hiring BPM specialists to disrupt and re-write such complex processes within one day is not advisable as it may throw employees into a tantrum and lead to highly frustrating experiences.

4. Drive Data Generation

This is one of the most important pillars that need to be established while adopting business process management in a small business. Every department or team in your organization needs to have a standard data generation policy. This generated data should be a base for determining the KPIs for tracking employee performance and growth, defining their intra-departmental or team dependencies, validating their customer satisfaction objectives and much more. Once everything is defined by data, it becomes easier to bring in automation between workflows, thus enabling better process management through BPM software.

Business process management is a transformational initiative that can bring about unparalleled operational efficiency in a small business. But as illustrated here, it needs a strong foundation and support from your entire organization for effective implementation. This is where a well-defined BPM capability built into your organization’s digital backend can be a game-changer. InfinCE, with its cloud-ready enterprise digital platform, can integrate seamlessly into your operations and enable a sound BPM strategy within your company. Get in touch with us to know more.

5 Key Features Every Project Management Dashboard Should Offer

The key ingredients that make up an ideal project management dashboard.

Project management is an irreplaceable asset of any business. It plays a crucial role in driving successful business results. Across the globe, companies are increasingly investing in project management tools to help track the progress of their customer deliverables and ensuring efficient operations. 

But are you investing in the right project management capabilities needed to succeed?  

To answer this question you need to be aware of what a project management software needs to offer as features in today’s highly disruptive and digital-first business scenario. 

Here are our picks on the top 5 features you need to make sure are present in your project management dashboard. These will help your workforce to seamlessly deliver successful results for customer projects every time.

Related Reading: 5 Ways A Project Management Tool Can Help Your Business Grow 

1. Smart Workflows

All your efficient planning and strategic direction of managing a project will not find a smooth ride to success unless there are automated workflows that help synchronize different stages of project activity. In simple terms, a workflow can be defined as a series of steps that will be automated to ensure that people and project tasks move seamlessly through defined project milestones. With smarter workflows, team members can be empowered with capabilities such as automatic tracking of project communication, approvals and status updates and much more.

2. Budgeting

The success of every project irrespective of it being a customer-facing or an internal one is primarily dependent on how well it has been budgeted. By budgeting, we mean that there is a transparent view of the project’s budgetary scope and it will be easier for finance or payment teams to view the progress of project schedules and raise invoices according to pre-defined contractual obligations. 

It becomes easier for decision-makers to get a holistic view of how the project is utilizing resources to efficiently manage budgets and scope changes. It also helps them to have knowledge about how much of these budgeted figures have been accepted by the customer or internal teams that required the project. The project management dashboard that you utilize should have a clear space for tracking your budgets and trace anomalies and unexpected escalations in billing.

Related Reading: 5 Must-have Features In A Project Management Tool For Small Businesses

3. KPI Indicators

In the age of performance-oriented work culture, there are quite a lot of Key Performance Indicators (KPI) that every project manager needs to keep track of in a project. The KPIs could be related to the project’s budget, milestones and schedules, resource utilization, employee performance, time and effort, customer satisfaction indices and much more. 

The project management platform is the perfect place to have a comprehensive view of these KPI elements and hence your project management software needs to incorporate KPI visibility as a key pillar.

4. Team Management and Collaboration

Customer-facing projects often require a collaborative and constructive approach from multiple team members who may be spread across offices or continents in several cases with different time zones. Bringing them together and offering a seamless collaborative environment is an essential factor and the project management software you choose can play a big part in it. 

By having a dedicated section in the dashboard for team communication as well as collaboration options, platforms like InfinCE foster a culture of togetherness within the company that will be beneficial for sustained growth in the long run. Examples of collaborative options that employees can directly access from the project management dashboard could be joining meetings virtually through audio or video interfacing, sharing and working collaboratively on documents and files, tracking dependent task progress and much more.

InfinCE also supports you to quickly transit to remote working. InfinCE enables your workforce to get up and get running remotely, within the shortest time and without the need for any special equipment.

Related Reading: Effective Work From Home Tips – Infographic

5. Reporting

Decisions are often made by leadership by analyzing reports from project managers. These reports cover a wide spectrum of operational and functional parameters of a business. It includes employee performance reports, budget and billing reports, marketing and pipeline or lead generation reports, profit and loss reports, project progress reports and much more. And each of these reports may have multiple variants or sub-reports depending on factors such as geographical classification, vertical or industry-wise classification, product or service wise classification and much more. 

A project management dashboard needs to incorporate a powerful reporting feature that can provide comprehensive yet simplified insights of the entire business or project which will then allow decision-makers to utilize it for their next step or strategic planning.

Managing a project successfully requires considerable effort from managers and team members. But without a digital platform to organize all activities and tasks, there is no way people can handle complex project activities of today manually. This is where enterprise platforms like InfinCE can be the game-changer. Our cloud-based enterprise collaboration platform enables you to successfully manage big or small projects seamlessly with intuitive dashboards offering all the necessary features you need. Our consultants can customize the platform to suit your unique business needs thereby ensuring continuous success for your project management activities. Get in touch with us to know more. 

Effective Work From Home Tips – Infographic

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