Managing Your Business
Get to know about the various collaboration tools to manage your business using INFINCE Workplace – Fileshare, Calendar, Tasks, Meetings, Messaging and Video calls
Can you share access to a file via department as well as by name?
Yes. You can share files to teams or departments by name.
Does INFINCE provide a way to delegate some Admin privileges but not others, to limit the chance of a rogue SuperAdmin or hacker causing wider damage?
Yes, certain Marketplace Apps have admin roles that control them.
Does INFINCE log who and when user roles and privileges are changed?
Yes, INFINCE keeps a track of all the activities within the system in its Logs. These logs are accessible for the Administrator Users.
If I get the WordPress website set up with INFINCE, is the only way I can use it by my INFINCE user credentials? Can I login directly from the internet via the credentials managed by WordPress?
The WordPress Website for each customer is a local installation of WordPress within INFINCE. This is not connected to the WordPress.org site or its database. So the login is only valid within INFINCE. If they try to login from outside, they’d encounter a block at WordPress.org website.
Are the apps running in the browser using my computer or are they running on the cloud server?
Some things run on the client side (in your browser), some on the server.
A few of my users really need a lot of space, but most don’t. Do I have to buy more storage for everyone at the same rate?
No. You can allocate unused storage in the required differential manner among users.
What happens if I don’t have internet access? Can I still get my files?
If my computer is lost or stolen are my files at risk?
No. No INFINCE files are stored on your device.
How can it help new employees pick up where a former employee left off?
Providing the new employee access to the former employees data is straightforward. When you off-board an employee you have an option to transfer the files to a another employee, maybe his immediate manager. When a new employee replaces him, these files can then be transferred to the new person in charge.
I don’t have time or inclination to configure or allocate my resources among my team. Can INFINCE do that for me?
Yes. INFINCE support services can be provided to handle these issues for a company. (However, there is a cost for the service.)
How can INFINCE help me with the Offboarding process?
The User Management module on INFINCE Workplace provides a single place for the business owner to control access to their INFINCE environment by the employee.
How do I connect INFINCE with SaaS services I want?
If the SaaS application has an API we can integrate with them. (Conditions apply, as would SaaS fees).
Many people use Microsoft Office. Can I share documents with them?
Where is my data stored? Is any data stored on my PC?
Data is stored in a cloud server that is private to your company. This enables you to connect to your data from an internet connected device from anywhere in the world. Down the line you will be able to sync files to your local hard drive.
How do I get a new password if I forget mine?
Contact your company’s INFINCE administrator who can reset it for you. If you are an administrator, you must contact INFINCE Support for assistance.
How do you retrieve an older version of a file?
The older versions of the file (available as described here) can be accessed by the user from the Versions tab of the File details panel.
How does INFINCE Files handle “versions” of a file?
INFINCE expires old file versions automatically to ensure that users don’t exceed their storage quotas. This is the default pattern used to delete old versions:
- For the first second we keep one version
- For the first 10 seconds we keep one version every 2 seconds
- For the first minute we keep one version every 10 seconds
- For the first hour we keep one version every minute
- For the first 24 hours we keep one version every hour
- For the first 30 days we keep one version every day
- After the first 30 days we keep one version every week
The versions are adjusted along this pattern every time a new version is created.
INFINCE never uses more that 50% of the user’s currently available free space. If the stored versions exceed this limit, INFINCE deletes the oldest file versions until it meets the disk space limit again
Can I prevent downloading of a file that I share with someone?
Yes, you can prevent the download of a shared file by enabling this option before sharing the link. You also have additional options like allow editing, setting a password and setting an expiration date. Apart from these, you can also delete the shared link, after which the file will no longer be available on that link.
Will I be able to login from two different computers using the same login?
Yes, you’ll be able to login on two different system and work simultaneously. This would not cause neither of the systems to logout.
If I upgrade the cloud configuration can I later lower the configuration? How am I charged?
Yes, but you must contact us to do that. But you can upgrade yourself at any time. ( No storage downgrade is possible)
Is there a free trial?
No. Why not? INFINCE is all about serious business users. When you sign up for INFINCE, you get a dedicated INFINCE server and a team of technology experts who act as your extended IT wing. INFINCE is not just a platform but a Technology enabler. To experience INFINCE through a free live demo, you can ping us on the Chat below or click on the “Request Demo” button on the top right.
Can I get access to the source code of the open source app I get, so that I can make changes I may want to make?
Yes. (Source code is available for those open source apps you subscribe to, however movement of source code changes to the production servers will be done by INFINCE support/dev team, and service charges may be incurred – this is to ensure application integrity and future update support because of the change.)
Is there a cancellation fee?
No. But the fees for the last calendar month must be paid.
How am I charged for bandwidth consumption?
There is no extra charge for bandwidth consumed for normal usage.
How much bandwidth should I have as a user? For my company?
Bandwidth for 4G cell phone service is fine (3Mbit/sec recommended).
How many people can be on a video chat? Is there a maximum number?
Although we don’t have a restriction for the number of users in a call, INFINCE is ideal for up to 8 simultaneous users. INFINCE ensures the highest call quality for your communication. However, as the number of users increase, the quality is automatically adjusted by INFINCE depending on your Internet speed.
Do I need to be an employee to use video chat?
Yes, INFINCE Workplace provides an option to initiate video calls with links, which can be used to invite people from outside the organization to a video call (they will have access to the video call, not to chats).
Can someone outside INFINCE share a file securely with an INFINCE user, for example a customer?
Yes! In several ways.
1.) You can create a file folder and automatically email its link to your customer. They can open the link and upload files to that folder.
2.) If desired, the folder can be set so that the customer can only upload files to it, not see any files in it.
3.) Optionally, the folder can be set to require a password for it to be accessed (which is emailed separately). Conversely, you can share files with your client. Create a folder so that after you have processed files he has sent you, you can securely provide him access to the files you want him to have.
Can I continue to use, or set up my Email server outside of INFINCE?
If you would like to set up or continue to use your Corporate/Business Email (based on your business domain) outside INFINCE, that is absolutely fine. You could sign up for only the INFINCE Workplace to gain access to collaboration tools and business apps.
INFINCE Workplace provides an email client that can be mapped to your external email server, if you wish to access your emails from within INFINCE.
I have an email account already. How can I convert it to use the INFINCE email server instead?
If you want to synchronize another account with INFINCE and want to get copies of those emails, that can be done.
If you want to replace a mail service (e.g. from Exchange or Gmail) with INFINCE, we must transition the emails that are in the old mailbox over to your INFINCE mail server. That’s a one-time process.
What if I would like to host a Business App that is not in your App marketplace?
If you need a business app that is not currently available in our Marketplace, please reach out to us. We will implement it on an INFINCE server and enable Single-Sign-On (SSO) for it, provided the business application supports integration with SSO.
What happens if an employee leaves the company?
The business admin can off-board an employee in one step. A user login that has been deactivated can be assigned to a new employee. If desired, the new employee can be given access to the prior employees files to facilitate on-boarding.