Managing Your Business
Get to know about the various collaboration tools to manage your business using INFINCE Workplace – Fileshare, Calendar, Tasks, Meetings, Messaging and Video calls
Can you share access to a file via department as well as by name?
Yes. You can share files to teams or departments by name.
Does INFINCE log who and when user roles and privileges are changed?
Yes, INFINCE keeps a track of all the activities within the system in its Logs. These logs are accessible for the Administrator Users.
What can I do with the WordPress MarketPlace application?
The WordPress can be deployed to host a Website within INFINCE or to manage blogging content. Or both!
Are the apps running in the browser using my computer or are they running on the cloud server?
Some things run on the client side (in your browser), some on the server.
A few of my users really need a lot of space, but most don’t. Do I have to buy more storage for everyone at the same increment?
No. You can allocate whatever storage amount you wish to each user.
What happens if I don’t have internet access? Can I still get my files?
If my computer is lost or stolen are my files at risk?
Only those files that you have manually downloaded from Infince to your computer. Normally, INFINCE files are stored and edited within its virtual desktop.
How can it help new employees pick up where a former employee left off?
Providing the new employee access to the former employees data is straightforward. When you off-board an employee you have an option to transfer the files to a another employee, maybe his immediate manager. When a new employee replaces him, these files can then be transferred to the new person in charge.
Does it take much time to get my employees set up with Infince?
No. You can sign up, activate your account, and provision your employees in minutes. The INFINCE support services team is always ready to assist you.
How can INFINCE help me with the Offboarding process?
The User Management module on INFINCE Workplace provides a single place for the business owner to control access to their INFINCE environment by the employee.
How do I connect INFINCE with SaaS services I want?
If the SaaS application has an API we can integrate with them. (Conditions apply, as would SaaS fees).
Many people use Microsoft Office. Can I share documents with them?
Where is my data stored? Is any data stored on my PC?
Data is stored in a cloud server that is private to your company. This enables you to connect to your data from an internet connected device from anywhere in the world. Only files that are allowed to be downloaded, and which actually are, would be saved on the users device. Otherwise, INFINCE data is not saved on the computer.
How do I get a new password if I forget mine?
Contact your company’s INFINCE administrator who can reset it for you. If you are an administrator who loses your password, you must contact INFINCE Support for assistance.
How do you retrieve an older version of a file?
The older versions of the file (available as described here) can be accessed by the user from the Versions tab of the File details panel.
How does INFINCE Files handle “versions” of a file?
INFINCE expires old file versions automatically to ensure that users don’t exceed their storage quotas. This is the default pattern used to delete old versions:
- For the first second we keep one version
- For the first 10 seconds we keep one version every 2 seconds
- For the first minute we keep one version every 10 seconds
- For the first hour we keep one version every minute
- For the first 24 hours we keep one version every hour
- For the first 30 days we keep one version every day
- After the first 30 days we keep one version every week
The versions are adjusted along this pattern every time a new version is created.
INFINCE never uses more that 50% of the user’s currently available free space. If the stored versions exceed this limit, INFINCE deletes the oldest file versions until it meets the disk space limit again
Can I prevent downloading of a file that I share with someone?
Yes, you can prevent the download of a shared file by enabling this option before sharing the link. You also have additional options like allow editing, setting a password and setting an expiration date. Apart from these, you can also delete the shared link, after which the file will no longer be available on that link.
Will I be able to login from two different computers using the same login?
Yes, you’ll be able to login on two different system and work simultaneously. This would not cause neither of the systems to logout.
If I upgrade the cloud configuration can I later lower the configuration? How am I charged?
Yes, but you must contact us to do that. But you can upgrade yourself at any time. ( No storage downgrade is possible)
Is there a free trial?
Yes. We are offering a free trial for 30 days. Visit https://www.infince.com/plans/ to learn about the features included in the trial version.
Can I get access to the source code of the open source app I get, so that I can make changes I may want to make?
Yes. (Source code is available for those open source apps you subscribe to, however movement of source code changes to the production servers will be done by INFINCE support/dev team, and service charges may be incurred – this is to ensure application integrity and future update support because of the change.)
Is there a cancellation fee?
No. But the fees for the last calendar month must be paid.
How am I charged for bandwidth consumption?
There is no extra charge for bandwidth consumed for normal usage.
How much bandwidth should I have as a user? For my company?
Bandwidth for 4G cell phone service is fine (3Mbit/sec recommended).
How many people can be on a video chat? Is there a maximum number?
Although we don’t have a restriction for the number of users in a call, INFINCE is ideal for up to 8 simultaneous users. INFINCE ensures the highest call quality for your communication. However, as the number of users increase, the quality is automatically adjusted by INFINCE depending on your Internet speed.
Do I need to be an employee to use video chat?
Yes, as these calls are “point-to-point” between Infince users.
However, video meetings are hosted from an INFINCE server. Meeting participants do NOT need to be INFINCE users.
Can someone outside INFINCE share a file securely with an INFINCE user, for example a customer?
Yes! In several ways.
1.) You can create a file folder and automatically email its link to your customer. They can open the link and upload files to that folder.
2.) If desired, the folder can be set so that the customer can only upload files to it, not see any files in it.
3.) Optionally, the folder can be set to require a password for it to be accessed (which is emailed separately). Conversely, you can share files with your client. Create a folder so that after you have processed files he has sent you, you can securely provide him access to the files you want him to have.
Can I continue to use, or set up my Email server outside of INFINCE?
If you would like to set up or continue to use your Corporate/Business Email (based on your business domain) outside INFINCE, that is absolutely fine. You could sign up for only the INFINCE Workplace to gain access to collaboration tools and business apps.
INFINCE Workplace provides an email client that can be mapped to your external email server, if you wish to access your emails from within INFINCE.
I have an email account already. How can I convert it to use the INFINCE email server instead?
If you want to synchronize another account with INFINCE and want to get copies of those emails, that can be done.
If you want to replace a mail service (e.g. from Exchange or Gmail) with INFINCE, we must transition the emails that are in the old mailbox over to your INFINCE mail server. That’s a one-time process.
What if I would like to run Software that is not in your Applications Marketplace?
If you need a business application that is not currently listed in our Marketplace, please reach out to us. We can add it to INFINCE, and set it up in your private network, provided it supports integration and is compatible with INFINCE’s Single-Sign-On.
What happens if an employee leaves the company?
The company’s INFINCE administrator can off-board an employee in one step. A user login that has been deactivated may be assigned to a new employee. If desired, the new employee may be given access to the prior employees files to facilitate on-boarding.