Answers to various technical queries regarding INFINCE Workplace.
Are INFINCE support personnel certified for the business apps they support?
Not entirely. Basic support will be offered by INFINCE Team at an hourly rate offered by us. Basic support involves, finding why the app wasn’t working, resolving the issue and coordinating with the OS company to fix the issue.
Do I have access to the source code for an App that I license?
The applications we are providing are based on open source. You can get access to the application specific git repositories/source from their corresponding sites. ( However you won’t be getting source code of INFINCE Common (productivity tools) for security reasons.)
Can I make business Applications within INFINCE available to registered users who are not INFINCE users?
Purely depends on the application ( for example – if Mautic is concerned only INFINCE users can access it , But for “OpenProject” – there is provision to give access to external users )
Is there any security improvement if I use a VPN to access INFINCE?
Of course, but it’s an unnecessary expense as INFINCE ensures complete security for your data and application.
Is my information at risk if I use INFINCE from a location providing Internet access over a publicly available Wi-fi LAN, such as at a Coffee shop?
Without adequate protection on your device running Chrome, your browser could be hijacked, allowing intruders to gain access. Your information on INFINCE will remain safe until the intruder takes control of your device.
Can I suspend an App (so it can be restarted later) and not have to pay for it?
No, to suspend an App on a VM you must contact us. We can make backup copies if needed.
Do you have a database like MS Access that I can use to work with larger datasets?
Yes, but that has to be provided as a custom application.
Can I upload a program of my own onto a VM?
INFINCE takes Security as the highest priority. Therefore you do not have direct access to your VM. However we can upload your programs on to your private server if required. Customization and other service charges may apply.
Can I still use the software and files on my PC and Mac?
Of course. But files saved on your computer will be at greater risk if your device is lost or stolen.
Can INFINCE help me manage the logins to my other SaaS applications used by my company? Can I assure that when I prohibit an employee from having access to INFINCE, he will lose access to all SaaS accounts he was set up to use within INFINCE?
As long as the SaaS application supports an API and single sign on, you can disable an employee’s access across the platform in one step. ( Technically there is one aspect – only further logins to that app is prohibited, if the user is already in logged in state while the access is revoked, it will depends on the application’s feature to throw the user out of that app)
Does INFINCE run on Chromebooks with Chrome OS? Fuchsia?
Does INFINCE employ a Secure Web Gateway to filter unwanted or malicious software from user initiated web/internet traffic?
Yes. We’re using clustered Cisco ASA firewalls with FirePOWER – services for Intrusion Prevention, url filtering, Advanced malware protection, etc.
Does INFINCE use a Web Application Firewall to block http traffic to and from an INFINCE web app?
Yes. We’re using clustered Cisco ASA firewalls with FirePOWER – services for Precise application visibility and control (AVC), etc
If I get the WordPress website set up with INFINCE, is the only way I can use it by my INFINCE user credentials? Can I login directly from the internet via the credentials managed by WordPress?
The WordPress Website for each customer is a local installation of WordPress within INFINCE. This is not connected to the WordPress.org site or its database. So the login is only valid within INFINCE. If they try to login from outside, they’d encounter a block at WordPress.org website.
How do I connect INFINCE with SaaS services I want?
If the SaaS application has an API we can integrate with them. (Conditions apply, as would SaaS fees).
Many people use Microsoft Office. Can I share documents with them?
Where is my data stored? Is any data stored on my PC?
Data is stored in a cloud server that is private to your company. This enables you to connect to your data from an internet connected device from anywhere in the world. Down the line you will be able to sync files to your local hard drive.
How do you retrieve an older version of a file?
The older versions of the file (available as described here) can be accessed by the user from the Versions tab of the File details panel.
How does INFINCE Files handle “versions” of a file?
INFINCE expires old file versions automatically to ensure that users don’t exceed their storage quotas. This is the default pattern used to delete old versions:
- For the first second we keep one version
- For the first 10 seconds we keep one version every 2 seconds
- For the first minute we keep one version every 10 seconds
- For the first hour we keep one version every minute
- For the first 24 hours we keep one version every hour
- For the first 30 days we keep one version every day
- After the first 30 days we keep one version every week
The versions are adjusted along this pattern every time a new version is created.
INFINCE never uses more that 50% of the user’s currently available free space. If the stored versions exceed this limit, INFINCE deletes the oldest file versions until it meets the disk space limit again
If I upgrade the cloud configuration can I later lower the configuration? How am I charged?
Yes, but you must contact us to do that. But you can upgrade yourself at any time. ( No storage downgrade is possible)