How to Improve Your Intranet for Better Employee Experience
Technology advancements and modern communication tools have changed the entire landscape of employee engagement and workplace collaboration. While intranets have been at the center of teamwork and business communication for years, they are seemingly competing with more contemporary technologies these days to offer the same level of seamless experience they did a couple of years ago. Besides, as today’s digital-first age heavily relies on a remote work culture with distributed teams, it is crucial to reconceptualize the intranet infrastructure and make it more efficient to stay competitive and relevant in the industry.
Below are ten ways to reimagine your intranet and ensure better employee engagement and collaboration in your organization.
1. Focus on your usability
You need to re-design your intranet with modern features by focusing on its usability. Understand how your teams use the company intranet to collaborate with colleagues, find new information, and perform other tasks like filling the paperwork. Your goal should be to facilitate all these activities while ensuring that your intranet is easy to use and integrates with the latest tools that your employees need. Likewise, it should also have an inherent search function to let everyone find the information they are looking for quickly.
2. Keep it aligned with your business objectives
Your company intranet should not just cater to the organization’s communication needs but also help to realize broader business goals. You need to identify how your intranet can solve potential company challenges and how it can contribute to your enterprise success. Therefore, it’s crucial to identify the key performance indicators that will allow you to track your business performance and progress. It also helps create actionable insights for redefining your communications strategy.
3. Bring mobile devices into play
Remote workers can collaborate in a much better way when you integrate mobile devices into the intranet infrastructure. With mobile-ready intranet solutions, your employees can connect to the central system to access the data and information needed to perform their duties from anywhere they want. This multichannel approach also boosts the reach of your company communications and allows you to engage your employees on multiple touch points such as instant messaging, news feed snippets, video calling, etc.
4. Promote two-way communication
Traditionally, intranets were used to receive messages but not as a tool that facilitated two-way communication. As modern all-in-one collaboration platforms go beyond being an information and announcements hub, you need to upgrade your intranet system to support bidirectional conversations to make the most of it. It can serve as a secure and seamless channel for your employees to interact and even run brainstorming sessions on new projects. Having comprehensive intranet profiles can work like social media networks.
5. Build a strong company culture
One of the fundamental elements of digital transformation is transforming the traditional workplace culture into a more collaborative, digitally-powered environment. It means you need to reimagine your intranet to meet those goals and build strong company culture by conveying your mission and business values to the entire team. When coupled with features like performance objectives, employee recognition, and a thorough onboarding process, your intranet can lead to defining thriving company culture.
6. Think beyond decentralized communication
Decentralizing business communications is an integral part of modern-day internal collaboration platforms. It takes the unconventional route of allowing all employees to be responsible for their intranet profiles instead of the core team managing everything. Decentralizing communication will instill a sense of freedom and independence within your company while allowing coworkers to interact with each other in their departments more actively. Eventually, this will lead to stronger bonds between employees, which is a crucial factor that drives improved efficiency and business success.
7. Manage the content wisely
Creating highly-engaging content has always helped businesses to capture the attention of their employees and ensure better engagement. No matter how the times have changed, content that provides value to your workforce will still be a decisive element in determining your company’s success. However, the way people consume content has significantly changed, so you need to consider how your employees interact with the content you deliver through the intranet to create a robust strategy.
8. Improve the search capabilities
As mentioned previously, improving the search function to let users find the relevant content without any hassle is an integral part of making your intranet more user-friendly. Therefore, you need to revamp your intranet’s traditional and outdated structure and make it simpler for your employees to search for content no matter which device they are using. This will facilitate seamless communication across the organization and make workflow management more efficient.
9. Publish personalized and targeted content
Targeted and personalized content makes it relatively easy to keep employees engaged and motivated. Several studies have found that targeted channels lead to nearly twice the click-through rates. So if you see that your employees use the company app more often than opening their emails, then directing your focus to in-app messaging can be a more efficient way to meet your needs. You can do this by segregating your workforce into different types of audience segments and then creating custom content for each segment.
Download White Paper: Reinventing the Corporate Intranet with Employee Experience at the Center
10. Add a workforce collaboration platform
The best way to optimize your intranet and make the most of the internal communications is by bringing a workplace collaboration tool like InfinCE to the mix. Work collaboration tools like InfinCE will boost your intranet system’s capabilities and functions to more actively deliver company news and information. At the same time, it will ensure that your employees get all the tools they need to interact and collaborate on a project effectively. Moreover, an all-in-one workplace collaboration platform can also give you a unified dashboard to monitor and manage everything.
The above-stated are some of the fundamental ways to transform your intranet into a more effective and collaborative platform that keeps your workforce engaged and motivated to deliver their best performance. As modern-day challenges need adopting innovative and forward-thinking approaches, it is high time to reimagine your intranet with the right upgrades and ensure optimal employee engagement for superior operational efficiency.
Whether your team is working together or remotely, InfinCE makes sure that your people can effectively communicate, connect, and engage seamlessly! InfinCE’s intranet, powered by shareable dashboards, blogs, wiki, communication apps, and productivity tools, can transform employee communications across your organization. Contact us to learn more.