Why should small businesses invest in a cloud business phone system
In the past, a business phone system was not a small business priority. But did you know that nearly 65% of consumers prefer to interact with a business over a phone call rather than utilizing a web contact form? As companies rush to find more ways to engage their loyal customers, keeping their contact options flexible and open to customer demands is a critical area that they cannot ignore. In this context, having a business phone number is essential as customers may want to get in touch with you directly for various reasons. Traditional telephonic communication systems have transitioned into their digital avatars. Today VOIP based telecommunication is the backbone of every small business phone system out there.
The latest and most trending internet-enabled telephonic communication infrastructure for today’s digital-savvy small businesses is a cloud business phone system. The trend is attributed to the ROI that cloud business phone systems can provide to small businesses. Cloud business phone systems help companies deliver a seamless experience for customers to get in touch with them.
Let us explore the top 7 benefits that a small business can enjoy if they switch over to a cloud business phone system:
1. Global access
A telephone system managed in a cloud environment enables businesses to globalize their communication infrastructure. It allows the staff to utilize the business phone for communication from anywhere in the world in just a few clicks. All it takes is a few configuration steps to be done on your cloud phone system. In a matter of minutes, your business phone system will be ready for use in any country you may shift your operating base to or open up new offices. All data related to your contacts, workflow mappings of different departments, or executives can be seamlessly moved to your new work location without any effort.
As we all know, cloud business phone systems rely on VOIP technology to make phone calls from the internet. Voice is transferred as data packets and not as analog signals found in traditional line-based telephonic infrastructure. Voice services over the internet are relatively inexpensive irrespective of the geographies connected through the line for customer interactions. Availing a cloud business phone system also allows small businesses to avoid hefty license fees as they can opt for economic subscription plans that best suit their needs.
3. Simplified infrastructure
A cloud business phone system doesn’t require enterprises to have physical telecommunication infrastructure components like a PBX box, telephones, and operational lines. Also, they do not require office premises to be modified to lay cables and wires to support a large user base of executives accessing different official phone numbers. The cloud system offers all employees a simple one-click call from their smartphones, and the cloud service provider handles all call routing, network optimization, and traffic management.
4. Flexibility of scale
Small businesses always need technology that can flexibly align with their growth prospects. Cloud telephone systems allow enterprises to seamlessly scale up the number of people who can access the business phone system with just a few clicks and no physical infrastructure additions. They can increase the number of subscribers in their monthly or yearly billing contract signed with a service provider. The same applies if they want to scale down operations as well.
5. Device independence
With a cloud-based business phone system, employees can make calls from any of their devices such as smartphones or laptops or any other work gear and have the recipient receive the call from the official business correspondence number. All call features such as recording, analytics, reporting, etc., can be done on the cloud. Companies can even route incoming calls to an employee’s number to another employee easily in the event of leave or absence.
6. Limitless geographical extension
One of the highlights of using a cloud-based VOIP business phone system is that it gives businesses the freedom to establish a local presence in a country with a business phone system tagged to a local number. They can do it remotely from anywhere globally, thereby empowering businesses to expand their reach to international customers seamlessly.
7. Recovery and security
With a cloud-based business phone system, your business’s entire telephone system has a virtual infrastructure hosted and secured in a cloud environment. In the wake of a natural calamity or a sudden migration of office space to a new city or locality, your business phone system can be up and running from the new area in a matter of seconds.
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As the world is increasingly transitioning to digital-first interactions, keeping your telecommunication system agile and flexible is vital for sustainable business growth. This is where investing in a cloud business phone system can make a tangible return on your investment. Get in touch with us to see how InfinCE can help create the perfect digital backbone for your small business by bringing all your enterprise applications, telecommunication, and collaboration capabilities under one roof on a SaaS model.