Service Level Questions
Find out about the Services offered and Security features within INFINCE
How does INFINCE manage Backups?
We have a basic Backup process in place. For your customized backup needs, please get in touch with our Support Team at email@example.com. Or you can raise a ticket at support.infince.com.
Are INFINCE support personnel certified for the business apps they support?
Not entirely. Basic support will be offered by INFINCE Team at an hourly rate offered by us. Basic support involves, finding why the app wasn’t working, resolving the issue and coordinating with the OS company to fix the issue.
Is there any security improvement if I use a VPN to access INFINCE?
Of course, but it’s an unnecessary expense as INFINCE ensures complete security for your data and application.
Is my information at risk if I use INFINCE from a location providing Internet access over a publicly available Wi-fi LAN, such as at a Coffee shop?
Without adequate protection on your device running Chrome, your browser could be hijacked, allowing intruders to gain access. Your information on INFINCE will remain safe until the intruder takes control of your device.
Can I upload a program of my own onto a VM?
INFINCE takes Security as the highest priority. Therefore you do not have direct access to your VM. However we can upload your programs on to your private server if required. Customization and other service charges may apply.
Does INFINCE employ a Secure Web Gateway to filter unwanted or malicious software from user initiated web/internet traffic?
Yes. We’re using clustered Cisco ASA firewalls with FirePOWER – services for Intrusion Prevention, url filtering, Advanced malware protection, etc.
Does INFINCE use a Web Application Firewall to block http traffic to and from an INFINCE web app?
Yes. We’re using clustered Cisco ASA firewalls with FirePOWER – services for Precise application visibility and control (AVC), etc
If my computer is lost or stolen are my files at risk?
No. No INFINCE files are stored on your device.
Can I prevent downloading of a file that I share with someone?
Yes, you can prevent the download of a shared file by enabling this option before sharing the link. You also have additional options like allow editing, setting a password and setting an expiration date. Apart from these, you can also delete the shared link, after which the file will no longer be available on that link.
Who owns my data?
You own your data.