FAQ

About InfinCE
  • Who owns my data?

    You own your data.

  • What if I would like to run Software that is not in your Applications Marketplace?

    If you need a business application that is not currently listed in our Marketplace, please reach out to us. We can add it to InfinCE, and set it up in your private network, provided it supports integration and is compatible with InfinCE’s Single-Sign-On.

  • What happens if an employee leaves the company?

    The company’s InfinCE administrator can off-board an employee in one step. A user login that has been deactivated may be assigned to a new employee. If desired, the new employee may be given access to the prior employee’s files to facilitate onboarding.

  • How many employees can I add? Do I pay for each employee as and when I add them?

    You can register as many employees as needed. We only bill each employee that has used InfinCE during the calendar month, at the end of the month.

  • What additional applications are available?

    The list of InfinCE marketplace applications is growing. Our early efforts focus on opensource applications, but most commercially available software and SaaS applications can be integrated into InfinCE upon request.

  • What do I need to get started with InfinCE?
    1. A supported device (Desktop, Laptop, Chromebook, Tablet, or Smartphone)
    2. Internet access
    3. A Credit card
    4. We use your internet domain name as your unique InfinCE identifier. (This ensures you have rights to that name.) But if you don’t have one, we can help you get one while you sign up. (The availability and cost of a chosen internet domain name will vary.)
  • Why is InfinCE better than “run-your-business” software?

    First, InfinCE’s approach is to let you choose your software from a variety of solution providers. Second, when the provider licenses an open-source product, you are able to change it when and how you may want.

  • What is InfinCE Workplace?

    InfinCE is the new way for business to run IT, with a rich set of base functionality and with options to meet just about any special business need.  InfinCE Workplace is the name of the standard set of features that come with InfinCE. Workplace includes:

    • Secure file sharing and file management
    • Collaborative editing tools (documents, spreadsheets, presentations)
    • User-defined dashboards with configurable “smart” tiles
    • Video chat, Video Meetings, text chat, audio-only calls
    • Business email server and client
    • Custom mobile app
    • Productivity apps (calendar, tasks, media viewer)
    • Employee Directory and Contacts list
Managing Your Business
Mobile Apps
  • Can I download the InfinCE App from Playstore or App store?

    No, InfinCE App is not distributed on any public channels. It is an Enterprise specific App that pulls data stored in your own secure, private server. It is themed and branded with your company identity and hence is not published on Playstore/App store.

  • Is this App restricted to employees using InfinCE?

    Yes, the app is restricted to employees using InfinCE as they’d need to login to the app using their credentials.

  • What does the Mobile App cost?

    The InfinCE Mobile App, customized for each company’s account, is free. Employees can download the iOS and Android apps automatically by scanning the QR code on the page that displays after logging into InfinCE, with their smartphones.

  • How soon after I sign up is the Mobile App available?

    Once you sign up, you will need to select the desired design options for the Mobile Apps. These include color selections, company logo and text. This information is processed by us to produce an Android app within 5-10 minutes and iOS app within 1 business day (the Apple App store has a more complex App approval process).

  • Why do I need the app? What are some common use cases that the App is used for?

    Briefly speaking, the InfinCE Mobile App makes available on your smartphone, most of the features of your InfinCE virtual desktop. You would have

    • Dashboards: Access all your Dashboards from within the App and get your business summary.
    • Chats & Video calls: Collaborate with all your colleagues over instant messaging and video/audio calls.
    • Directory: You no longer need to manually save the contact information of your colleagues. Directory on InfinCE App enables you to view the profile (Profile pic, phone number, email, and more) of all your colleagues.
    • Applications: Let you access your InfinCE Common Tools like Fileshare, email, Tasks, and Calendar, as well as your business applications within InfinCE Workplace.
Service Level Questions
Signing Up
  • Does it take much time to get my employees set up with Infince?

    No. You can sign up, activate your account, and provision your employees in minutes. The InfinCE support services team is always ready to assist you.

  • Is there a free trial?

    Yes. We are offering a free trial for 30 days. Visit https://www.infince.com/pricing/ to learn about the features included in the trial version.

  • What do I need to get started with InfinCE?
    1. A supported device (Desktop, Laptop, Chromebook, Tablet, or Smartphone)
    2. Internet access
    3. A Credit card
    4. We use your internet domain name as your unique InfinCE identifier. (This ensures you have rights to that name.) But if you don’t have one, we can help you get one while you sign up. (The availability and cost of a chosen internet domain name will vary.)
  • How can I sign up with my existing business domain and email server?

    If you have already registered your business domain and set up your professional email, you can opt for just the InfinCE Workplace during Sign up. Please follow the Signup instructions below.

    InfinCE Workplace automatically provides an email client that can be mapped to your existing mail server. After Sign up, you can also buy the WordPress Application as an add-on, if you wish to set up or move your business website within InfinCE. This will help you manage all your IT assets from one platform, making it easy to manage your processes.

    Step 1. Click on the “Sign Up” button on the top right corner of the InfinCE website.

    Step 1 - Click on Sign Up
    Step 1 – Click on Sign Up

    Step 2 – Contact Information. Fill your Contact details in the form and click “Next”

    Step 2 – Contact Information

    Step 3 – Validate Email. A validation code will now be sent to your email (provided in Step 2). Grab this code and enter it on the next screen to help us validate you.

    Step 3 – Validate Email

    Step 4 – Credit Card Details. In the next screen, fill in your Credit Card details. (Usage Billing is only done at the end of the calendar month. The first-month bill will be pro-rated for the number of days of use.)

    Step 4 – Enter Credit Card Details

    Step 5. You would now receive an email confirming the completion of the first stage of Sign Up.  Click on the CONTINUE button to complete the rest of the process. If for some reason you wish to continue later, you can pick up from this stage by clicking on the “CHOOSE PLAN” button in your email.

    Step 5 – Continue to Choose Plan

    Step 5 – Use the link provided in the email if you wish to continue later

    Step 6. In the next step, choose the option “InfinCE”, since you already have a business domain and a professional email.

    Step 1 - Click on Sign Up
    Step 6 – Choose “InfinCE” to sign up for InfinCE Workplace

    Step 7 – Business & Domain Info. In this step, provide your business name, applicable industries, and your existing business domain. Also, provide the email id (based on your business domain) that would be used as the InfinCE Administrator login. This can be someone else in your organization who would be managing InfinCE. You can also use this id to set up other Administrator profiles once InfinCE is set up.

    Step 7 - Provide your business and domain info
    Step 7 – Provide your business and domain info

    Step 8 – InfinCE Setup. You can now set up the login credentials for the primary InfinCE Administrator.  Choose a plan; you can get started with the Starter plan having basic Server configuration or customize a plan based on your needs. See Pricing for more details.

    Step 8 - Set up INFINCE
    Step 8 – Set up InfinCE

    Step 9.– Sign Up Complete. Your registration process is now complete and you should receive an email confirming the same.

    Step 9 - Sign Up Complete
    Step 9 – Sign Up Complete

    Step 10 – Activation. Once your InfinCE server is up and running, you would receive an activation mail. Login to start exploring all the features; happy collaboration @InfinCE!

  • How can I sign up if I already have a business domain but don’t have Email Server?

    If you have already registered a domain for your business but have not set up the Email Server, you can opt for an Email Server and InfinCE Workplace during your Sign up. Please follow the steps below to complete your Sign up successfully.

    Step 1. Click on the “Sign Up” button on the top right corner of the InfinCE website.

    Step 2 – Contact Information. Fill your Contact details in the form and click “Next”

    Step 2 – Contact Information

    Step 3 – Validate Email. A validation code will now be sent to your email (provided in Step 2). Grab this code and enter it on the next screen to help us validate you.

    Step 3 – Validate Email

    Step 4 – Credit Card Details. In the next screen, fill in your Credit Card details. (At the end of Sign up, your card would be charged for the cost of the domain that you purchase. Usage Billing is only done at the end of the calendar month. The first-month bill will be pro-rated for the number of days of use.)

    Step 4 – Enter Credit Card Details

    Step 5. You would now receive an email confirming the completion of the first stage of Sign Up.  Click on the CONTINUE button to complete the rest of the process. If for some reason you wish to continue later, you can pick up from this stage by clicking on the “CHOOSE PLAN” button in your email.

    Step 5 – Continue to Choose Plan

    Step 5 – Continue Later by clicking on Email

    Step 6. In the next step, choose the option “MAIL SERVER & InfinCE”, since you only need business email apart from InfinCE Workplace.

    Step 6 – Choose ‘MAIL Server & InfinCE”

    Step 7 – Email Setup. In this step, provide your business name, applicable industries, and your existing business domain. This will be used to set up your Email Server.

    Step 7 – Email Setup

    Step 8 – InfinCE Setup. You can now set up the login credentials for your primary InfinCE Administrator.  Choose an appropriate login name for your administrator profile (this could be someone else in your organization who would be managing InfinCE).  You can get started with the Starter plan having basic Server configuration or customize a plan based on your needs. See Pricing for more details.

    Step 8 – InfinCE Setup

    Step 9.– Sign Up Complete. Your registration process is now complete and you should receive an email confirming the same.

    Step 9 – Setup Complete

    Step 10 – Email Configuration.  Before the InfinCE Server can be set up for you, we would require you to validate the domain details.  Details for this verification are explained below. Log in to your InfinCE Url (refer email received in Step 9) with the login credentials (provided in Step 8).

    Step 10 – Login to InfinCE

    Step 10.a – Email Configuration- Verify Domain. You will see the screen below which indicates the 4 pending verification steps to complete your email configuration. Click on the first Verify button to start verification of your domain.

    Step 10 – Email Configuration Status

    You will see the detailed instructions on this screen. The Name/Host/Alias/CNAME provided at the top needs to be associated with the given Value in your DNS Manager to verify your domain ownership.   

    Follow the instructions to create a CNAME record in your DNS Manager

    Follow the instructions to create a CNAME record in your DNS Manager.  Screenshot given for  your reference, but the exact interface would vary depending on your Domain Registrar

    Access the "DNS Management" section in your Domain Manager.
    Access the “DNS Management” section in your Domain Manager.

    Click on "ADD" button to add a new association record.
    Click on “ADD” button to add a new association record.

     

    Provide the 'Host' and 'Points to' values for the CNAME with values copied from the INFINCE-Verify Domain screen and click on "SAVE".
    Provide the ‘Host’ and ‘Points to’ values for the CNAME record with values copied from the InfinCE-Verify Domain screen. If TTL is editable, reduce it to 300s or minimum possible value. Click on “SAVE”.

    Click on the “Verify” button at the bottom.

    Once the record has been saved in your DNS Manager, click on the “Verify” button on this screen.

    The ‘Verify Domain” step is now complete and this should indicate Success.

    Email Setup - Verify Domain is successful
    Email Setup – Verify Domain is successful

    Step 10.b – Email Configuration – Verify Email Delivery. Click on the “Verify” button against “Verify your e-mail delivery” to initiate this step (refer screen above).  This step requires setting up the 2 MX records shown on top of the screen in your DNS Manager.

    Instructions for adding MX records in your DNS Manager
    Instructions for adding MX records in your DNS Manager

    Follow the instructions to create MX records in your DNS Manager.  Screenshots below are given for your reference, but the exact interface would vary depending on your Domain Registrar. 

    Add first MX record in your DNS Manager

    Add second MX record in your DNS Manager
    Add second MX record in your DNS Manager

    Click on Verify button to verify the e-mail delivery
    Click on the Verify button to verify the e-mail delivery

    In some cases, the propagation time for your Registrar may take longer and you may see an error like below. In this case, wait for a while and click on the Verify button again.

    If there is a delay, it may cause a failure message. Click on Verify again.
    If there is a delay, it may cause a failure message. Click on Verify again.

    Step 10.c – Email Configuration – Configure SPF. Click on “Verify” against “Configure SPF” to get instructions on how to set up a TXT record for your domain in your DNS Provider.

    Click on "Verify" against "Configure SPF"
    Click on “Verify” against “Configure SPF”

    Instructions for adding TXT record for your domain in DNS provider
    Instructions for adding TXT record for your domain in DNS provider

    Add TXT record with the values provided by INFINCE. This screen may look different for your domain registrar.
    Add TXT record with the values provided by InfinCE. This screen may look different for your domain registrar.

    Step 10.d – Email Configuration – Configure DKIM. Click on “Verify” against “Configure DKIM”. The instructions will help you create a TXT record in your DNS provider to validate DKIM.

    Instructions to validate your DKIM by adding a TXT record in your DNS provider
    Instructions to validate your DKIM by adding a TXT record in your DNS provider

    Add TXT record with values given in INFINCE.  This screen could look different for your domain registrar.
    Add TXT record with values given in InfinCE. This screen could look different for your domain registrar.

    Click "Verify" to validate DKIM
    Click “Verify” to validate DKIM

    Once the 4 Verification steps are done, you should see ‘Success” against all of them. All the actions required from your end are complete now. InfinCE Support Team will now initiate the set up of your InfinCE Server and Email service. These should be active within 1 business day.

    Email Configuration Complete.
    Email Configuration Complete.

    Step 11 – Activation. Once your InfinCE server is up and running, you would receive an activation mail. Login to start exploring all the features; happy collaboration @InfinCE!

  • How can I sign up for InfinCE without a business domain?

    If you are just starting up your business and do not have a business domain yet, follow the Sign-up process below. This would take you through registering your business domain, setting up your professional email, and finally configuring your InfinCE Workplace.

    Step 1. Click on the “Sign Up” button on the top right corner of the InfinCE website.

    Step 2 – Contact Information. Fill your Contact details in the form and click “Next”

    Step 2 – Contact Information

    Step 3 – Validate Email. A validation code will now be sent to your email (provided in Step 2). Grab this code and enter it on the next screen to help us validate you.

    Step 3 – Validate Email

    Step 4 – Credit Card Details. In the next screen, fill in your Credit Card details. (At the end of Sign up, your card would be charged for the cost of the domain that you purchase. Usage Billing is only done at the end of the calendar month. The first-month bill will be pro-rated for the number of days of use.)

    Step 4 – Enter Credit Card Details

    Step 5. You would now receive an email confirming the completion of the first stage of Sign Up.  Click on the CONTINUE button to complete the rest of the process. If for some reason you wish to continue later, you can pick up from this stage by clicking on the “CHOOSE PLAN” button in your email.

    Step 5 – Continue to Choose Plan

    Step 5 – Continue Later by clicking on Email

    Step 6. In the next step, choose the option “DOMAIN, MAIL SERVER & InfinCE”, since you need a business domain, business website hosting, and business email apart from InfinCE Workplace.

    Step 6 – Choose ‘Domain, Mail Server & InfinCE’

    Step 7 – Domain & Email Setup. In this step, provide your business name and the applicable industries. Choose a suitable domain for your business. If your primary choice is not available, the system suggests close alternatives. (In case you wish to purchase a domain that costs more than $30, you may need to do the domain purchase outside of this Sign Up. Contact us if you need guidance).  The contact information on this screen would be used for registration of the website and can be different from what you have entered in Step 1.

    Step 7 – Choose your Domain

    Step 8 – InfinCE Setup. You can now set up the login credentials for your primary InfinCE Administrator.  Choose an appropriate login name for your administrator profile (this could be someone else in your organization who would be managing InfinCE).  You can get started with the Starter plan having basic Server configuration or customize a plan based on your needs. See Pricing for more details.

    The registration charge for your chosen domain will be listed at the bottom.

    Step 8 – InfinCE Set Up

    Step 9.– Sign Up Complete. Your registration process is now complete and you should receive an email confirming the same.

    Step 9 – Set Up Complete

    Step 9 – Set Up Completion Email

    Step 10 – InfinCE Server Set Up in progress.  Your server would now get configured and created at the backend. This might take up to 1 business day. Meanwhile, you can always check on the status by logging in to your InfinCE Url (refer email received in Step 9) with the login credentials (provided in Step 8).

    Step 10 – Login to InfinCE

    Step 10 – View Status of InfinCE Server Set up

    Step 11 – Activation. Once your InfinCE server is up and running, you would receive an activation mail. Login to start exploring all the features; happy collaboration @InfinCE!

  • How can I Sign up for InfinCE?

    You can sing up for InfinCE at https://www.infince.com/pricing/. To experience the cloud platform first-hand, our 30-day free trial can be availed.

    Our paid options include Starter and Advanced. For up to 10 users, the Starter plan at $50/month can be chosen. Beyond 10 users, you can opt for the Advanced Plan, the pricing for which depends on your server, storage, and user configurations.

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