FAQ

About InfinCE
  • Who owns my data?

    You own your data.

  • What if I would like to run Software that is not in your Applications Marketplace?

    If you need a business application that is not currently listed in our Marketplace, please reach out to us. We can add it to InfinCE, and set it up in your private network, provided it supports integration and is compatible with InfinCE’s Single-Sign-On.

  • What happens if an employee leaves the company?

    The company’s InfinCE administrator can off-board an employee in one step. A user login that has been deactivated may be assigned to a new employee. If desired, the new employee may be given access to the prior employee’s files to facilitate onboarding.

  • How many employees can I add? Do I pay for each employee as and when I add them?

    You can register as many employees as needed. We only bill each employee that has used InfinCE during the calendar month, at the end of the month.

  • What additional applications are available?

    The list of InfinCE marketplace applications is growing. Our early efforts focus on opensource applications, but most commercially available software and SaaS applications can be integrated into InfinCE upon request.

  • What do I need to get started with InfinCE?
    1. A supported device (Desktop, Laptop, Chromebook, Tablet, or Smartphone)
    2. Internet access
    3. A Credit card
    4. We use your internet domain name as your unique InfinCE identifier. (This ensures you have rights to that name.) But if you don’t have one, we can help you get one while you sign up. (The availability and cost of a chosen internet domain name will vary.)
  • Why is InfinCE better than “run-your-business” software?

    First, InfinCE’s approach is to let you choose your software from a variety of solution providers. Second, when the provider licenses an open-source product, you are able to change it when and how you may want.

  • What is InfinCE Workplace?

    InfinCE is the new way for business to run IT, with a rich set of base functionality and with options to meet just about any special business need.  InfinCE Workplace is the name of the standard set of features that come with InfinCE. Workplace includes:

    • Secure file sharing and file management
    • Collaborative editing tools (documents, spreadsheets, presentations)
    • User-defined dashboards with configurable “smart” tiles
    • Video chat, Video Meetings, text chat, audio-only calls
    • Business email server and client
    • Custom mobile app
    • Productivity apps (calendar, tasks, media viewer)
    • Employee Directory and Contacts list
Managing Your Business
Mobile Apps
  • Can I download the InfinCE App from Playstore or App store?

    No, InfinCE App is not distributed on any public channels. It is an Enterprise specific App that pulls data stored in your own secure, private server. It is themed and branded with your company identity and hence is not published on Playstore/App store.

  • Is this App restricted to employees using InfinCE?

    Yes, the app is restricted to employees using InfinCE as they’d need to login to the app using their credentials.

  • What does the Mobile App cost?

    The InfinCE Mobile App, customized for each company’s account, is free. Employees can download the iOS and Android apps automatically by scanning the QR code on the page that displays after logging into InfinCE, with their smartphones.

  • How soon after I sign up is the Mobile App available?

    Once you sign up, you will need to select the desired design options for the Mobile Apps. These include color selections, company logo and text. This information is processed by us to produce an Android app within 5-10 minutes and iOS app within 1 business day (the Apple App store has a more complex App approval process).

  • Why do I need the app? What are some common use cases that the App is used for?

    Briefly speaking, the InfinCE Mobile App makes available on your smartphone, most of the features of your InfinCE virtual desktop. You would have

    • Dashboards: Access all your Dashboards from within the App and get your business summary.
    • Chats & Video calls: Collaborate with all your colleagues over instant messaging and video/audio calls.
    • Directory: You no longer need to manually save the contact information of your colleagues. Directory on InfinCE App enables you to view the profile (Profile pic, phone number, email, and more) of all your colleagues.
    • Applications: Let you access your InfinCE Common Tools like Fileshare, email, Tasks, and Calendar, as well as your business applications within InfinCE Workplace.
Service Level Questions
Signing Up
  • Does it take much time to get my employees set up with Infince?

    No. You can sign up, activate your account, and provision your employees in minutes. The InfinCE support services team is always ready to assist you.

  • Is there a free trial?

    Yes. We are offering a free trial for 30 days. Visit https://www.infince.com/pricing/ to learn about the features included in the trial version.

  • What do I need to get started with InfinCE?
    1. A supported device (Desktop, Laptop, Chromebook, Tablet, or Smartphone)
    2. Internet access
    3. A Credit card
    4. We use your internet domain name as your unique InfinCE identifier. (This ensures you have rights to that name.) But if you don’t have one, we can help you get one while you sign up. (The availability and cost of a chosen internet domain name will vary.)
  • How can I sign up with my existing business domain and email server?

    If you have already registered your business domain and set up your professional email, you can opt for just the InfinCE Workplace during Sign up. Please follow the Signup instructions below.

    InfinCE Workplace automatically provides an email client that can be mapped to your existing mail server. After Sign up, you can also buy the WordPress Application as an add-on, if you wish to set up or move your business website within InfinCE. This will help you manage all your IT assets from one platform, making it easy to manage your processes.

    Go to the Pricing tab and click on the “Sign-Up” button for the required plan. Click on the “No” button for the question ‘Would you like to register a domain for your business?’  Click on the “No” button for the question ‘Do you want us to set up a business email service for you?’ 

    Step 1 – Contact Information. Fill your Contact details in the form and click the “Sign Up & Proceed” button.

    Step 2 – Validate Email. A validation code will now be sent to your email. Grab this code and enter it here to help us validate you. Click on the “Verify” button.

    Click on the “Next” button to proceed to the next screen.

    Step 3 – Share your domain details. Enter your business name, industry, and domain name and click on the “Next” button to choose the required plan. Your InfinCE Workplace URL is set up as https://<yourdomain>.infince.com.

    Step 4 – Choose a Plan. Specify the email for the InfinCE Administrative user. This email is required to login once the Sign up is complete. Click on the “Verify” button to verify the email.

    Enter the verification code and click on the “Submit” button.

    Choose the desired Server and Storage configuration for your InfinCE Workplace. If you wish to start small with 10 users or less, choose the Starter plan. Else choose the “Advanced” option and you will be guided to an optimal choice of Server & Storage depending on the number of users.  (If you had already chosen your plan from the Pricing Page, these details will be pre-filled, but you can change it now if required.) Click on the “Next” button to enter the credit card details.

    Step 5 – Credit Card Details. Fill in your Credit Card details. Your card will not be charged now. Usage Billing is only done at the end of the calendar month. The first-month bill will be prorated for the number of days of use.) Click on the “Setup InfinCE” button.

    Your registration process is now complete and you should receive an email providing the details of your domain and plan details. Once the InfinCE Workplace is ready, an email will be sent to the admin user with the login credentials. 

  • How can I sign up if I already have a business domain but don’t have Email Server?

    If you have already registered a domain for your business but have not set up the Email Server, you can opt for an Email Server and InfinCE Workplace during your Sign up. Please follow the steps below to complete your Sign up successfully.

    Go to the Pricing tab and click on the “Sign-Up” button for the required plan. Click on the “No” button for the question ‘Would you like to register a domain for your business?’ Click on the “Yes Proceed” button for the question ‘Do you want us to set up a business email service for you?’

    Step 1 – Contact Information. Fill your Contact details in the form and click the “Sign Up & Proceed” button.

    Step 2 – Validate Email. A validation code will now be sent to your email. Grab this code and enter it on the next screen to help us validate you. Click on the “Verify” button.

    Click on the “Next” button to proceed to the next screen.

    Step 3 – Share your domain details. Enter your business name, industry and domain name and click on the “Next” button to choose the required plan.

    Step 4 – Choose a Plan. Set up the email and password for the InfinCE Administrative user. This email is required to login once the Sign up is complete. Then, choose the desired Server and Storage configuration for your InfinCE Workplace. If you wish to start small with 10 users or less, choose the Starter plan. Else choose the “Advanced” option and you will be guided to an optimal choice of Server & Storage depending on the number of users. (If you had already chosen your plan from the Pricing Page, these details will be pre-filled, but you can change it now if required.) Click on the “Next” button to enter the credit card details.

    Step 5 – Credit Card Details. Fill in your Credit Card details. (Your Credit Card will not be charged now. Usage Billing is only done at the end of the calendar month. The first-month bill will be pro-rated for the number of days of use.) Click on the “Setup InfinCE” button.

    Your registration process is now complete and you should receive an email confirming the same, along with your Workplace URL. Click on the “Let’s start setting up” button to complete a few verifications on your DNS Manager.

    Step 6 – Login to your workplace. Enter the user name and password you have configured (in Step 8) to login into your workplace.

    Step 7 – Setup your InfinCE core. Verify your email delivery, configure SPF, and configure DKIM. An account activation link will be sent to the registered email as soon as our administrator verifies your request.

  • How can I sign up for InfinCE without a business domain?

    If you are just starting up your business and do not have a business domain yet, follow the Sign-up process below. This would take you through registering your business domain, setting up your professional email, and finally configuring your InfinCE Workplace.

    Go to the Pricing tab and click on the “Sign-Up” button for the required plan. Click on the “Yes Proceed” button for the question ‘Would you like to register a domain for your business?’

    Step 1 – Contact Information. Fill your Contact details in the form and click the “Sign Up & Proceed” button.

    Step 2 – Validate Email. A validation code will now be sent to your email. Grab this code and enter it here to help us validate you.  Click on the “Verify” button.

    Click on the “Next” button to proceed to get your domain.

    Step 3 – Get your domain. Choose the desired domain name. The cost for the domain will be shown below and the same will be charged to your credit card at the end of the Sign up process. Chat with our Support team if you have any questions.  Once the domain name is finalized, click on the “Next” button to proceed.

    Step 4 – Choose a Plan. Choose an email ID to be set up as  the InfinCE Administrative user. This email is required to login once the Sign up is complete. Then, choose the desired Server and Storage configuration for your InfinCE Workplace. If you wish to start small with 10 users or less, choose the Starter plan. Else choose the “Advanced” option and you will be guided to an optimal choice of Server & Storage depending on the number of users. (If you had already chosen your plan from the Pricing Page, these details will be pre-filled, but you can change it now if required.) Click on the “Next” button to enter the credit card details.

    Step 5 – Credit Card Details. Fill in your Credit Card details. Usage Billing is only done at the end of the calendar month. The first-month bill will be prorated for the number of days of use.) Click on the “Setup InfinCE” button.

    Your registration process is now complete and you should receive an email providing the details of your domain and plan details. Once the InfinCE Workplace is ready, you will receive a confirmation email with the login credentials.

  • How can I Sign up for InfinCE?

    You can sing up for InfinCE at https://www.infince.com/pricing/. To experience the cloud platform first-hand, our 30-day free trial can be availed.

    Our paid options include Starter and Advanced. For up to 10 users, the Starter plan at $50/month can be chosen. Beyond 10 users, you can opt for the Advanced Plan, the pricing for which depends on your server, storage, and user configurations.

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