Communication is intricate for business success. Your client relations, employee efficiency, and customer satisfaction all rely on simple communication. Ensuring effective, prompt, and clear communication is essential to any company. Can business communication software ensure streamlined communications?

Grammarly’s 2024 State of Business Communication report cites an interesting finding –  Miscommunication in the workplace costs US businesses an estimated $1.2 trillion every year. Let’s extrapolate from this statistic to imagine that an organization y loses $15,000 per employee annually due to poor communication. Multiply that across an organization, and the cost balloons to trillions. Now, let’s step back to think of an alternate scenario where the business masters the art of effective communication—there’s a strong likelihood of a productivity increase by 25%, potentially impacting employee satisfaction positively. 

In this blog, we drill down on what goes into effective business communication and how business communication software can positively impact your business’ bottomline. 

What is Business Communication?

57% of an employee’s workweek is spent communicating via meetings, emails, and chats, the stakes for effective business communication have never been higher. Email and face-to-face meetings make up a significant portion of the communication in today’s workplace. But we must remember there is more to business communication. We need to expand our knowledge of how we can use multiple communication tools to fit the needs of your business. Business communication is a significant part of driving profitability and efficacy in your operations. Implementing an ideal business communication software is essential for organizations to change their performance for the better.

The Positive RoI of Business Communication

For every dollar spent on improving internal communications, companies see an average return of $6.50. Let’s explore how:

• Video conferencing tools eliminate travel costs while improving meeting engagement by up to 65% when paired with visual aids.
• Project Management tools can drive enhanced clarity, reducing missed deadlines caused by poor communication—a problem cited by over 42% of leaders.

How Does Business Communication Differ from Business Communication Services?

Business communication means the process of exchanging information within a workplace setting. This can be in the form of emails, instant messages, business meetings, and so on. Business communication services are the tools that businesses typically leverage to make business communication simple and streamlined. Aspects related to strategy meetings, client presentations, or internal memos are all that come in the ambit of business communication. 

On the other hand, business communication services are the technological infrastructure that supports these exchanges—tools like VoIP systems and project management tools that streamline collaboration and messaging.

What Are the Steps to Set Up Your Business Communication Process?

Although there is no cookie-cutter approach to nailing the right set of steps, it is always a good idea to keep the foundation right. Here are some foundational aspects to consider: 

Audit your communication processes: Identify inefficiencies in how information flows internally and externally before investing in tools.

Invest in integrated platforms: Robust business communication software like InfinCE can reduce tool-switching and streamline communications and workflows.

Measure impact: Use KPIs such as time-to-decision metrics or customer satisfaction scores to evaluate the ROI of your communication strategies.

Foster a culture of transparency: Encourage open dialogue through town halls or anonymous feedback channels—companies with transparent cultures report employee engagement levels that are 2x higher than their peers (HBR).

What Are the Different Business Communication Channels?

Instant messaging: You ask any remote worker what eases their work lives today? Boom comes the answer; instant messaging tools or chat services as they enhance collaboration and drive real-time communication. They are crucial for immediate responses and informal discussions, helping to streamline workflows and enhance productivity. A robust business communication software facilitates instant chats.

Video conferencing: As remote and hybrid workplaces become commonplace, and we become increasingly geographically dispersed, video conferencing tools are essential. They allow teams to collaborate in real time and enable alignment among teams.

Email: Even as other ancillary tools emerge, email continues to remain as a primary mode of communication within organisations today. It offers a formal channel of communication, providing a documented record of interactions. It is well-suited for detailed reports, client communications, and asynchronous exchanges.

Collaboration tools: Collaboration or business communication system offers a consolidated suite of tools that package several important communication features into a single comprehensive system. Be it task optimisation, resource allocation, real-time collaboration, or project delivery – all rolled into one.

Conclusion

While optimizing workflows and streamlining processes is just the tip of the iceberg, business communication sets your business up for success through  improved employee engagement and enhanced workplace productivity. 
Businesses that prioritize communication through business communication software will not only save costs but also unlock unprecedented levels of productivity and innovation. As Watson Wyatt’s research shows, companies with effective communication achieve a 47% higher return to shareholders over five years—a compelling case for immediate action. The question isn’t whether you should invest in business communication, it’s whether you can afford not to!

Test drive InfinCE today. Start your free trial now!

Benefits of Monitoring Your Virtual Desktop Infrastructure in Real-time

As more and more companies send their workforces to operate remotely, the IT market is witnessing a surge in demand for VDI (Virtual Desktop Infrastructure). The development of the high-performance network 5G and next-generation computing devices make VDI an integral aspect of cloud computing today. 

For those who are not familiar with VDI, here is a simple definition. Virtual Desktop Infrastructure (VDI) refers to the technology that employs virtual machines to manage virtual desktops. It hosts virtual desktop environments on a centralized server so that they can be deployed immediately upon request by end-users. It differs from desktop virtualization in the sense that VDI can be both persistent and non-persistent.  

Desktop virtualization is a general umbrella term that covers any technology employed to break-up a desktop environment from the system hardware that is used to access it. While Virtual Desktop Infrastructure can be considered a type of desktop virtualization, VDI can be implemented in multiple ways like managing remote desktop services.

Read more: How IT Teams Can Prepare to Support Remote Workforce During COVID-19 

How Virtual Desktop Infrastructure Works

Virtual Desktop Infrastructure uses a hypervisor to separate a server into different virtual machines that have the capability to host virtual desktops. These virtual desktops can be accessed by end-users remotely from their devices, while the host server will do all the processing and manage the allocation of resources. VDI can also have software-based gateways to let users connect to the appropriate virtual desktop environment securely.

In persistent Virtual Desktop Infrastructure, users connect to the same virtual desktop environment every time they access it. This makes it easier to customize the desktop for their specific needs, such as a personal physical desktop. In non-persistent VDI, users connect to generic virtual desktop environments, and there is no need to maintain any customized desktop environment between sessions. This allows companies to manage their resources effectively with a large set of employees that do not need a tailored desktop.

Key Benefits of Virtual Desktop Infrastructure

In the modern-day scenario, VDI can help businesses overcome the challenges that legacy systems posed. This can be in terms of user mobility, ease of access, security, flexibility, and performance. Organizations can now use hyper-converged infrastructure to facilitate greater scalability and high performance at significantly low costs. 

Although VDI may seem a bit complex to some businesses, the enterprise adoption of Virtual Desktop Infrastructure can benefit the company.

1. Effective Centralized Management

VDI works based on a centralized format, which allows the IT team to update, patch, or configure multiple virtual desktops within the network quickly.

Read more: Top 4 Advantages of Centralized IT Administration for Your Business 

2. Seamless Remote Access

VDI lets users connect to the virtual desktop environment from any location using any device, making it more flexible and convenient for different teams to collaborate on a project.

3. Better Cost Savings

VDI handles all the processing tasks at the server level, which keeps the hardware requirements for end-user machines in check, leading to better cost savings for the organization.

4. High-end Security

VDI manages data on the server, making it easier to protect sensitive enterprise information with high-end security features rather than managing security at multiple endpoint devices.

5. Superior Performance

VDI can be used in all kinds of business scenarios as it allows deploying virtual desktops for end-users on-demand efficiently, thereby boosting the remote workforce’s performance.

Virtual Desktop Infrastructure is also ideal for organizations that have BYOD policies in effect. As the centralized server will handle all the processing jobs, VDI can accommodate a broader range of devices while maintaining endpoint security and data integrity. However, managing VDI involves dealing with an extreme level of complexity. So, there could be many scenarios that will create challenges for the company.

Read more: 5 Ways Virtual Private Server Make a Difference to Your Business’s Digital Future 

How Virtual Desktop Infrastructure Monitoring Helps

The most common challenges in employing VDI are:

• interruptions in the network connection, 
• poor user experience, and 
• issues related to functionality. 

Troubleshooting virtual desktop environments can be overwhelming for the IT team. So, using Virtual Desktop Infrastructure monitoring tools is a viable solution.

VDI monitoring refers to monitoring, reviewing, and managing the functions, operations, and performance of the Virtual Desktop Infrastructure environment in an organization. It allows easy implementation of troubleshooting steps while facilitating security appraisal and better performance management. Nonetheless, VDI monitoring involves dealing with several processes and methodologies across the virtual desktop environment endpoints and the hypervisor layer, making it an intricate and extensive process.

VDI Monitoring: Setting Up the Objectives

Virtual Desktop Infrastructure monitoring uses a dedicated application or a virtual monitor to manage its operations. This allows the system to track user activity, operational status, security features, resource allocation, and more at every layer of the VDI. This makes it essential to define the monitoring platform’s objectives to effectively address all the problems related to operations, connectivity, and infrastructure. In general, the VDI monitoring tool should:

• Provide the necessary insights on all the levels of the VDI, including the hypervisor, virtual machines, and software-based gateways
• Provide extensive visibility of the networks, routers, communications links, servers, and applications of the platform
• Provide reports based on these levels of visibility to resolve the identified problems in the infrastructure or general platform

VDI Monitoring: Choosing the Tools

Selecting the tools for Virtual Desktop Infrastructure monitoring relies on the nature of the problem. Some VDI monitoring tools are designed to address the server-side issues, while some focus mainly on the client-side issues. Nevertheless, VDI monitoring should be based on a broader outlook of problems at every level of the infrastructure and the platform. Typically, VDI monitoring tools can be classified into three groups:

• Management and monitoring tools from VDI solutions providers that work on a licensing scheme and are more administration oriented
• Tools specially designed to review, monitor, and manage VDI platforms, which support the development of a hybrid structure for problem resolution
• General-purpose monitoring tools that cover VDI projects and allow organizations to evaluate the performance of the platform based on varied metrics

Ensuring Success

To ensure successful Virtual Desktop Infrastructure monitoring and guarantee optimal performance, it is vital to choose a reliable VDI monitoring tool packed with powerful features to track every aspect of the virtualization platform, network, applications, and server. Simultaneously, IT teams should be trained in employing VDI architecture, its various transactions, and elements. IT teams should also possess the technical knowledge to monitor the VDI in real-time to ensure that all the operations continue running smoothly.

InfinCE, a remote work platform, empowers your remote teams with access to their digital workspaces through powerful, secure, and flexible virtual desktops, anytime. Focus on your business, while we take care of the setup and maintenance of your virtual desktop infrastructure (VDI) and applications. Get in touch with us to learn more. 

How InfinCE’s Online Collaboration Software Facilitates Effective Business Communication

Effective communication plays a significant role in business success. Having proper business communication channels means having a highly-engaged workforce, which boosts employee morale, performance, and productivity, leading to higher returns. Employing robust business communication tools will enhance communication within your organization.

The importance of ensuring seamless communication between the team members can be felt more deeply at present, as every industry is shifting toward a more remote-friendly work culture. Hence it is essential to have a reliable online collaboration software that offers all the features for improving employee engagement and productivity. With an all-in-one collaboration platform, enterprises can facilitate effective employee communication and address many existing gaps in their productivity and work environment to achieve better revenue.

Read more: 3 Ways a Workplace App Helps Manage Your Business During COVID-19 

The role of business communication tools in today’s work culture

Business communication can be defined as the process of “exchanging information to promote an organization’s goals, objectives, aims, and activities, as well as increase profits within the company.” Effective business communication also implies how the management and employees interact to realize the company’s goals while focusing on improving organizational practices and reducing errors.

Enterprise collaboration software allows businesses to keep the communication channels open for better teamwork between different company departments and between the management and employees. Organizations can use business communication tools to generate new ideas, find solutions for specific problems, make proposals and sales plans, identify the right marketing strategies, reach agreements, and execute the decisions.

Read more: 6 Ways Online Collaboration Software Helps Manage Your Virtual Team 

Advanced online collaboration software like InfinCE comes with features to capture various forms of data to track sales performance, monitor employee productivity, analyze your marketing campaigns’ performance, and more. It results in better collaboration between the teams and helps foster a work environment that motivates everyone to achieve better results.

How to make the most of enterprise collaboration software

By integrating an all-in-one online collaboration platform in the company work culture, you can stay on top of the employee engagement problems, recognize any communication gaps, get instant feedback from employees, and predict your workgroups’ changing needs. 

Below are some ways to leverage the maximum potential of business collaboration software and ensure superior employee engagement.

Read more: 10 Benefits of Using Business Communication Apps to Future-Proof Your Company 

1. Keep your team aligned with your mission

Defining your company’s mission and values to your team members will help them provide sincere feedback on how they feel about that and play a role in achieving the business goals. You should also answer any questions they have and keep the channel open for discussions. Encourage a free exchange of ideas, which you can incorporate for making future decisions. At the same time, keeping your employees aligned with the objectives will make them feel more valued and lead to better productivity.

2. Plan strategic initiatives with your team

You need to express the strategic initiatives of your organization clearly with your team and ask them to provide any inputs and ideas that they may have. Real-time collaboration software can help you plan the strategic initiatives alongside your team, ensuring that everyone is on the same page and understands what they need to do to achieve those goals. Likewise, it will also ensure that your employees brace themselves for the upcoming changes in the company’s direction that may affect their work.

3. Create a dedicated two-way communication channel

Listening to your employees is very important to ensure that you have a flawless two-way communication channel in your organization. Just as you deal with your customers’ grievances, you should make sure that you address the problems cited by your employees. Following a feedback system and encouraging employees to express their views during team conferences can help you gain valuable insights into your company’s work culture. It will also enable you to identify any roadblocks that affect productivity. 

Advantages of choosing InfinCE for business communication

InfinCE is an all-in-one enterprise collaboration software that allows you to maintain a competitive edge in the industry with innovative features. Unlike the usual business communication tools, InfinCE offers you a complete suite of productive features to ensure effective collaboration between your employees and the management and do a lot more.

Read more: 5 Features of InfinCE that will Transform The Way You Work 

1. Streamlined communication with live chats

It is possible to miss out on important messages when you communicate through emails, especially if they have multiple recipients or long threads. InfinCE solves this problem by allowing you to communicate through individual and group chats. You can also share local files through the live chat for real-time collaboration.

2. Seamless team meetings with audio/video calls

Video meetings can quickly eliminate communication gaps, due to which most online collaboration software mainly focuses on offering video conferencing features. InfinCE goes a step further by providing group or one-on-one audio/video call options with file-sharing capabilities and high-end security features so that you can enjoy enhanced business communication.

3. Improved collaboration with online office tools

InfinCE gives you access to a wide range of online productivity tools to make employee collaboration simpler in your company. You can easily access these office tools to manage your company data in various forms and collaborate with your employees on the go for realizing efficient results.

Read more: An 8-Point Checklist to Enhance The Modern-Day Digital Workplace 

You can also get many other functionalities with InfinCE that make business communication effortless while allowing your employees to be more productive and achieve the company goals quickly. As employee engagement relates to your team’s level of commitment and their connection to your company, such an all-in-one enterprise collaboration platform can be a critical driver for your business success. Contact us to explore InfinCE further. 

The Role of Business Communication Tools in the Growth of a Business

Effective communication is the backbone of every successful business. This is even more applicable for modern businesses because of the massive shifts in the workplace culture of late. Technology advancements and the impact of COVID-19 have made robust business communication tools more than a necessity in every industry today. Fortunately, there are many impressive business communication apps, which make it easier for leaders and managers to collaborate with their teams, connect the missing dots, and drive improved performance and productivity.

Why Business Communication Tools are Inevitable in Today’s Workplace

It has become a norm for employees to use business communication tools for efficient collaboration. A recent Facebook Messaging Survey found that more than 63% of people across generations prefer messaging apps for communication instead of emails or calls. The impact can be seen in the business world as well with around 60% of businesses of all sizes using collaborative chat apps today. That is because business communication apps perfectly suit the evolving workplace culture while opening up ways to ensure improved employee productivity.

How Business Communication Apps Contribute to Business Growth

Business communication tools offer a flexible platform to furnish the varying demands of interaction within the company. Below are some of the fundamental advantages of using business communication tools that help in business growth.

1. Unmatched Adaptability

The nature of the modern workplace is changing rapidly and businesses across industries are promoting remote work. With a reliable communication app, leaders can collaborate with remote workers as needed, while allowing them to work as per their schedules. As more than 70% of millennial employees prefer working in a flexible environment, it is high time for businesses to adapt to the change and ensure proper communication channels to boost productivity.

Read more: 5 Tips To Effectively Manage Remote Teams During Challenging Times 

2. Easy Data Sharing

Modern communication tools come with simple features to share all the data and information needed for any task. Team leaders and employees can share files, upload links, or even directly stream content to make sure that everyone is on the same page. Business communication apps like InfinCE allow you to save files and data on the integrated cloud system. This makes collaborating on a project further easier, as anyone can access the required files later.

3. Effortless Task Management

Leaders can have a very difficult time managing a project if the team communicated through multiple channels. A business communication tool is much more than an everyday messaging app. It brings everything in one place so that managers and leaders can have a quick overview of the processes and stay updated with the progress of the project. It also makes planning tasks, assigning duties, setting deadlines, etc., simpler while improving accountability amongst the team members.

4. Real-Time Communication

Team collaboration apps keep employees posted on what is going on and make it easier to focus on their job roles. Messages can be sent to individual employees or in a group to make sure that everyone stays on track and performs their duties on time. Business messaging apps like InfinCE come with video conferencing capabilities to make meetings more interactive and engaging.

Read more: 5 Workplace Innovations You Can Welcome with Video Conferencing 

5. Less Unproductive Meetings

Physical team meetings can waste a lot of productive time. As per the Harvard Business Review, around 65% of employees believe that “meetings keep them from completing their own work, while 71% said meetings are unproductive and inefficient.” This serious problem needs to be fixed as quickly as possible to ensure better employee efficiency. As team collaboration apps allow you to access relevant information anytime and from anywhere, they help avoid the need for any physical meetings.

6. Improved Employee Engagement

Business communication apps are much different from mundane emails. They can act as a platform to share inspiring stories, exciting news, motivational messages, and have some fun too. Team messaging apps are not necessarily limited to sharing business-related data; many of them also come with emojis and stickers to add a personal touch to the messages and make it a bit lighthearted.

Read more: 5 Ways To Improve Business Growth Through Employee Engagement

7. Integrated Modern Technologies

An enterprise collaboration app can also be customized to accommodate various modern technologies, such as Machine Learning, Robotic Process Automation, Natural Language Processing, Predictive Analytics, and Artificial Intelligence. These technologies can help streamline business communication by sorting information, analyzing data, generating reports, creating policies, and much more. This will, in turn, help to ease the stress of performing routine tasks from the employees and they can focus on other productive duties.

8. Performance Tracking

A business communication app can also allow leaders to track the performance of their teams effectively. Team collaboration tools allow managers to create jobs and determine goals before handing over those to the team members. They can then track the progress toward the specific goals and see how each employee is collaborating to achieve them. This brings more transparency to the team, boosts accountability among the employees, and motivates them to perform better.

Read more: 11 Online Collaboration Tools That Facilitate Remote Work In 2020

9. Mobile Apps

Everyone prefers to use mobile apps these days to read emails, track work, share information, and more. Forrester reports that around “66% of employees now use two or more devices every day.” With an integrated mobile app for business communication, employees will not have to manage multiple channels to communicate with each other. Instead, it will make it easier to access all the data and information across devices.

10. Improved Productivity

The most obvious benefit of workplace apps is that it improves employee productivity. As business communication tools make it easier to set goals, assign jobs, track progress, generate reports, and interact with the team members in real-time, they help boost employee morale and efficiency. Having a single channel for all business communication also avoids the need for multitasking, which further helps to improve time management.

There are countless ways for team members to interact with each other, but business communication apps give a more dedicated platform for building a productive work environment. While it cannot be predicted how the future will shape workplace culture, it can be said that advanced and feature-rich business communication tools will certainly be integral in the coming days.InfinCE brings you a pool of effective collaboration software to help you connect with your teams faster and work together better, for greater business achievements. Get in touch with us to learn more.