Every business faces two types of challenges – the challenges from within and the challenges from outside. If you could make your employees satisfied, motivated, and excited to work, many internal issues would be solved even before they arise. One such internal challenge is Employee Engagement! Studies have found that more than half of the employees are uncomfortable with their workplace; hence they are not wholly focused on their work. But employing business collaboration software can resolve these issues.

An innovative all-in-one collaboration platform like InfinCE can minimize all workspace-related issues and motivate your employees to work more eagerly and enthusiastically. The most attractive side of InfinCE business collaboration software is that it lets you unify the entire workforce and brings together all of them to strive for a common goal. 

Below explains what you should consider when looking for a perfect team collaboration solution for your business.

Read more: A Guide to Improving Workplace Collaboration for the Modern Enterprise

Criteria for Choosing Collaboration Software

As there are numerous business collaboration platforms out in the market, entrepreneurs often find themselves in a dilemma when choosing one that will benefit their organization. Apparently, there are many things to be considered to ensure effective integration of the software in terms of its cost, output, and scalability. Some of the key features an ideal business collaboration solution should include are:

1. Advanced Communication Options

The primary goal of any business adopting a collaboration platform is to ensure streamlined communication among the employees. Therefore, integrating communication features like instant messaging, audio/video calling options, private and group chat options, etc., into the application makes it a perfect fit.

Different companies have different policies when it comes to communicating within their company. They may even change their communication policies from time to time. For example, some prefer emails, while some others may rely on audio/video conferences. Some may also use multiple communication channels for different employee hierarchies, such as video conferencing with top-level management and audio calling for others.

It is important to keep a tab on these aspects before you finalize a collaboration software for your company. Additionally, it is also essential to check the compatibility of the software across multiple types of devices – PCs, tablets, and smartphones to ensure it improves employee engagement.

2. File-Sharing Tools

Conventional file sharing via email has many drawbacks, and it even exposes the data in emails to cyber threats. Besides, as more and more emails with attachments pile up in the inbox, it would be pretty challenging to find the required data when you need to pull out something quickly before a meeting. However, in a modern business collaboration software like InfinCE, there are many user-friendly options for file sharing, which make it all effortless.

For instance, you can quickly share the link to a file stored in the cloud storage of InfinCE while at a conference. It allows the other team members to access the file and relevant data quickly. It is even possible to set user-level permissions on the files to limit the access to sensitive data for the top management. 

Often, it is quite a nuisance to download a file from one cloud storage space and upload it into the collaboration tool again or upload a file from the local device when you are in a virtual huddle. However, it will never be the same when you use the InfinCE collaboration platform for your business.

3. Event Management Solutions

Meetings and conferences are quite common in a modern business organization. However, keeping all the members informed about a scheduled meeting, getting their participation confirmation, and coordinating the events is no cakewalk. Business collaboration software plays another significant role here by giving you a streamlined calendar.

The integrated calendar in InfinCE allows you to keep track of all the upcoming events from a single dashboard. You can share the calendar with the team members to keep everyone in the organization informed on what is going on in the company, even if they do not need to participate in all planned events.

Read more: How InfinCE Online Collaboration Tool Helps Achieve Your Business Goals

4. Support Services

While moving to a new working ecosystem of collaboration software, we are bound to have many questions. Getting everything on track will take time and requires assistance for the same. With InfinCE collaboration software, you will not face any issues because it offers round-the-clock technical support services via three modes – email, chat, and phone. Be it a simple requirement or a complicated problem, you can reach out to the tech support team to resolve things quickly.

Another benefit of having dedicated support for your collaboration platform is that it flattens the learning curve. There could be many features that you are unfamiliar with and may not have someone to guide you through them. With 24/7 support, you can master the functions of your business collaboration tool in no time.

5. Security Features

Before you choose your collaboration tool, you need to find out the level of security it offers. Does it speak about the security policies, the precautions users need to take, and remedial actions to observe in case of adversity? 

When using a top-level collaboration tool like InfinCE, the admin is entrusted with huge responsibilities to ensure the security of the software. However, the software itself can provide high security only if a well-informed admin monitors the processes from time to time. That is where InfinCE delivers a unified dashboard to help the system and network admin track the security of the tool. At the same time, it also allows assigning roles and integrating security features like two-factor authentication and secured sign-in options to evade risks. Above all, you can count on the transparency of InfinCE for all your security concerns.

Watch: How InfinCE’s Collaboration Apps and Productivity Tools Helps Businesses Gain a Competetive Edge!

How Can You Benefit from Using Business Collaboration Software

When great minds work together for a common goal, the result will be amazing. Business collaboration software creates a space for improved cooperation and lays the stepping stone for achieving impeccable results. Moreover, with effective collaboration among the workforce, the time required for realizing the goals becomes shorter. It eventually translates into business growth and the overall profitability of the company.

Apart from breaking the barriers to business growth due to lack of communication among the workforce, a reliable all-in-one collaboration platform also paves the way for better scalability. When you can monitor all the resources, experiences, finances, and infrastructure from a unified dashboard, it is easy to proactively tackle any challenges and make effective problem-solving decisions. What’s more, when you ensure optimal employee engagement and productivity, you can explore modern markets, build new relationships, and invest in diverse market structures.

Collaboration is an integral part of every business’ success. The above-discussed points highlight how business collaboration software promotes employee cooperation and satisfaction in today’s new world order. Superior innovation, productivity, and efficiency are guaranteed when you integrate a modern collaboration tool like InfinCE and utilize its features to the fullest. Connect with our experts today to know more about InfinCE, or just Sign Up 30 days free trial to explore!

4 Key Pillars to Ensure a Seamless BPM Experience for your Business

Small business entrepreneurs often think about how much to invest in digital tools that empower their business operations. The question arises mainly because they are unsure if their organization has attained sufficient scalability to bring on-board a digital enablement platform. Among these, one area where most small businesses cast doubt on digital transformation is business process management. 

There is a notion that BPM and BPM software is meant only for large enterprises with well-defined processes and departmental policies. BPM is a practice even small businesses need to follow and cultivate as a cultural trait right from their startup days. 

Now, the question is when should a small business start adopting BPM in its operations? The need for BPM is driven by the demand for efficiency which ultimately leads to better customer service. On this note, here are 4 key pillars you need to build in your company to ensure a seamless BPM experience:

1. Approval Matrix

In most small businesses, bottlenecks in efficiency occur due to a lack of sync in processes. Employees often wait at managerial desks seeking approvals for implementing changes or customer requirements. Managers, in turn, wait for approvals from senior leadership for various essential affairs. 

Delays in submitting contracts and postponing commitments create a wrong impression on the customer. This can be eliminated by formulating an automated process workflow culture in the organization when metrics on items can determine its approval chances. A simple example could be classifying an approval matrix based on the size of the project. A smaller deal would require just a manger’s approval while bigger ones could require review and approval by higher authorities or leaders. Once this is defined, it will be easier to build a business process around it and ultimately automate it through a BPM software.

Related Reading: 5 Ways A Project Management Tool Can Help Your Business Grow

2. Building Awareness

As you grow from a startup into an established small business, there will be a rise in the number of employees as well as departments. For collective growth, it is important to ensure that all employees have access to the right information about the company and its offerings. Only then would they be able to handle internal business process improvement practices as well as become effective spokespersons for the company in front of customers. 

Employees should be aware of how every activity in the organization leads to better customer experience. This can be achieved by having a well-defined organizational induction program for new joiners and a continuous learning initiative for on-boarded employees. This learning experience can be used to integrate employee thoughts with business objectives which will ultimately transform employees into torchbearers for BPM practices within their respective roles.

3. Encourage Autonomy

This is a continuation of the learning experience element we mentioned. There are processes within the organization that may have been brought into existence from a very complex background and scaled meaninglessly over time. To break it into simpler business models, it is important to ensure autonomous decision making by employees involved in these complex business operations. 

Related Reading: 5 Ways To Improve Business Growth Through Employee Engagement

Employees should be given time to identify and map activities to processes with guidance gained from experts whenever needed. Hiring BPM specialists to disrupt and re-write such complex processes within one day is not advisable as it may throw employees into a tantrum and lead to highly frustrating experiences.

4. Drive Data Generation

This is one of the most important pillars that need to be established while adopting business process management in a small business. Every department or team in your organization needs to have a standard data generation policy. This generated data should be a base for determining the KPIs for tracking employee performance and growth, defining their intra-departmental or team dependencies, validating their customer satisfaction objectives and much more. Once everything is defined by data, it becomes easier to bring in automation between workflows, thus enabling better process management through BPM software.

Business process management is a transformational initiative that can bring about unparalleled operational efficiency in a small business. But as illustrated here, it needs a strong foundation and support from your entire organization for effective implementation. This is where a well-defined BPM capability built into your organization’s digital backend can be a game-changer. InfinCE, with its cloud-ready enterprise digital platform, can integrate seamlessly into your operations and enable a sound BPM strategy within your company. Get in touch with us to know more.