The Underlying Benefits of Using a Business Phone System

A business phone system can be defined as “a system where businesses use multiple telephones in an interconnected fashion that allows for features like call handling and transferring, conference calling, call metering and accounting, private and shared voice message boxes, etc.”

Business phones or VoIP phones are a great tool to facilitate your business communication needs. Business phone systems help manage large call volumes. With a business phone in place, you can route all the incoming, outgoing, and internal calls through a unified platform.

Read more: 7 Reasons for a Small Business to Adopt Cloud Business Phone System

Modern business phone systems come with multiple features to simplify communication management for the organization. From call recording, forwarding, and rerouting multiple calls to voicemail, IVR messaging, and automated call functions, you can benefit a lot from a reliable business phone system. Here’s everything you need to know about business telephone systems to help you make an informed decision.

Different Types of Business Phone Systems

A business phone system can make call management incredibly convenient for your employees. At the same time, it helps the caller connect to the relevant department immediately to address their concerns. You can make and receive calls from your PC, laptop, tablet, or smartphone by using the business phone system, using a dedicated phone number for your company. The business phone system is a vital part of customer management today. Here are some of the examples of business phone systems. 

1. PBX Phone Systems

PBX or Private Branch Exchange phone systems allow you to make and receive calls over the Public Switched Telephone Network (PSTN) via circuit-switched telephony. In other words, PBX phone systems use physical copper wire networks to transmit voice communication as analog signals. In general, PBX phone systems are classified into two categories: on-premise and cloud-based PBX systems.

On-premise PBX phone systems employ bulky hardware that includes physical wires, PBX servers, and specialized phones. The system uses a trunk line with internal telephones, enabling the user to communicate within the network without using any external lines. This makes on-premise PBX phone systems an excellent choice for external as well as internal communication. However, many businesses choose cloud-based PBX phones instead of on-premise systems due to their infrastructure and maintenance expenses.

Cloud PBX phone systems employ a web-based cloud telephony platform to give you all the features you can expect from an on-premise PBX system. However, they do not require any specialized hardware, as seen in the latter. You can route the calls to your employees’ cell phones or the usual business line to facilitate communication. Apart from that, cloud-based PBX phones also offer additional features like call switching, access control, and better flexibility and visibility into the platform.

Read more: 5 Ways an Integrated Cloud Platform is Beneficial for Your Small Business

2. VoIP Phone Systems

Voice over Internet Protocol (VoIP) phone system enables you to make and receive calls using the IP network. VoIP phones transmit voice communication and other types of multimedia communication over the internet using packet-switched telephony. Thus, it helps avoid the usual problems of a traditional business phone like voice breaking and call drops. A VoIP phone system will also be interfaced with PSTN using specialized adapters to route calls via PSTN if required.

Just like PBX phones, VoIP phone systems are also classified into two types: on-premise and cloud-based VoIP systems. 

On-premise VoIP phone systems, also known as IP-PBX phones, are very similar to on-premise PBX phone systems in terms of architecture. The main difference between them is that a VoIP phone system uses a VoIP server to route all the incoming and outgoing communication instead of using a private branch exchange. In addition, it requires VoIP-enabled phones to make and receive calls instead of usual phones.

As all the communication is sent and received over the internet, a VoIP phone system is much more cost-effective than an on-premise PBX phone system. Moreover, you can also use VoIP phones to transmit multimedia communication, which is impossible with PBX phones. Still, as on-premise VoIP systems require investing in infrastructure similar to PBX systems, most businesses prefer cloud-based VoIP phones rather than having an on-premise system.

Cloud VoIP phone systems function just like on-premise VoIP phones but without needing any specialized and bulky hardware. There is no hefty cost of installation involved, as the VoIP provider will be responsible for managing the infrastructure on the cloud. You only need VoIP-enabled devices to make and receive calls. There are also options to pay as per usage when you go for cloud VoIP phone services, which further help keep the expenses in check.

Read more: 8 Ways Cloud Automation Significantly Improves Your Legacy IT Operations

Benefits of InfinCE Business Phone System

With the InfinCE business phone system, you can have a dedicated phone number for your company to protect your privacy and keep work and personal phone numbers separate. When you make a call, the receiver will see the caller ID of your organization instead of a private number, which is a valuable asset to affirm the reputation of your business in the industry. Besides, you can also choose from local phone numbers and toll-free numbers to suit your needs with the InfinCE business phone system.

Read more: Introduction to InfinCE Business Phone System

InfinCE business phone allows you to have a virtual phone number for your company and make and receive calls on the go, from anywhere in the world. As a result, you are not confined to your desk and can access your InfinCE account anytime, anywhere, using your preferred device. In addition, InfinCE allows you to buy additional phone numbers and add unlimited extensions. With plans starting at $1 per phone number or user per month, the InfinCE business phone system also helps you enjoy incredible cost savings.

You get to benefit from many more features when you choose the InfinCE business phone system. You can create as many IVR greeting messages as you want, assign extensions to different departments, get dedicated phone numbers for key personnel, and do a lot more to fit your needs for business communication. With multiple extensions in place, none of your customers will have to wait in a queue to get connected to the relevant department when there are simultaneous calls. That will give you a competitive advantage over others in the industry by boosting customer satisfaction rates.

Set up your business phone system with InfinCE and start enjoying smart call management features. Sign up now!  

How to Build an Effective and Solid Business Strategy for 2021!

For most businesses, 2020 has, undoubtedly, been a year they would want to write off from their history. As some things are meant to be forgotten, and things should move on, businesses must also look for the opportunities 2021 and upcoming years hold. Prospects will keep coming and going, but having a defined business strategy can help a company make the most of these opportunities.

Read more: Business Process Management Strategy for your Small Business 

If you don’t have any business development strategies or are looking for suggestions, you can consider the following recommendations.

Ten ways to form an ideal business strategy

NOTE: Not always, but sometimes implementing specific strategies may require you to take advantage of certain productivity tools, centralized IT Management applications, private IT infrastructure, etc. For any such tools and applications, you can always count on InfinCE. Using this tool, you can get desired business management software to improve business processes, achieve cost efficiencies and experience the utmost data security. What makes InfinCE the first choice among businesses is its unbeatable pricing, including a 30-day free trial.

Read more: How Successful Leaders Engage Employees Using Modern Business Communication Tools like InfinCE 

A company can incorporate the following suggestions to enhance its growth and competency and improve its business level strategy.

1. Have a realistic vision

In a business world, having a vision may seem cliché, but it is, in fact, an essential thing which a business must be precise, clear, and realistic about. As vision is a peek into the future, it must comprise aspirations related to the organization you want to develop and ascertain what success implies in various business terms like markets, volumes, customers, etc.

2. Be unique to have an edge

One of the most critical business strategies is to choose the right tools and techniques that can help you identify how your company can deliver unique value to its customers. In most divisions of the economy, businesses are struggling in the crowd of similarity. When you have a well-planned business strategy, you can stay on top of the competition through its pricing model, delivery system, service offering, and more.

3. Be clear about your targets

Poor targeting is one of the major barriers to the growth of a business. Lack of clarity in targets makes a company suffer from imprecise messaging, which in turn misaligns sales and marketing. Therefore, make sure to be clear about your targets so that your business can focus better on resources and device an integrated sale and marketing approach, where marketing enables sales productivity. With clear targets, you can execute sales and marketing plans more effectively.

4. Focus on systematic growth

Only through systematic and streamlined growth can a company invest in talent, technology, and new tools. To achieve this growth, you need a business level strategy. A robust business development strategy allows your business to grow in the required dimensions.

Once your company is precise on this aspect, it will be easier to anticipate how much you can afford in terms of capital expenditure, overhead expenses, resource management, etc.

5. Decisions must be fact-based

Most executives complain about a lack of adequate data when planning or executing a business development strategy. Having access to fact-based data or information (through public records, social media trends, geographical location, etc.) allows a business to quickly quantify the value of various segments served, thus easing the decision making for multiple operations.

6. Have a balanced short & long term planning

While some companies may prefer to have short term planning to achieve their objective, others may choose long term planning as a better way to achieve it. Instead of choosing one or the other, it is advisable to have a balanced mix of short-term and long-term planning. Having such a balance allows companies to keep the team and the strategies aligned with the objectives through long term planning.

7. Agility is Necessity

Companies should always be focused on long term scenarios; however, they should be responsive as well. For example, one of the critical components in forming a business strategy should be anticipating market trends. Companies should evaluate long-term market trends and follow procedures based on this information by holding strategy review meetings at regular intervals.

8. Bring transparency

As companies are looking to hire more millennial employees in their team, it has led to agility and enhanced transparency in operations. Such transparency in the various departments and operations has brought employees together, easing the endeavors to meet the company’s objectives significantly.

9. Invest time in pre-planning

You would want your managers to welcome the business development strategies that you frame without any hesitations. It would be better to do proper research and gather important information ahead of your strategic planning. When you have a well-thought plan beforehand, it can help you gain greater control over your choices, resulting in a positive outcome.

10. Make your strategies flexible

Every strategy you form for your business should be amendable. This characteristic comes useful when you wish to make changes to them due to unexpected changes in the business trend, customer’s preferences, or results being different from what you expected. Ensure that you always have a Plan B for the things that don’t go accordingly with your Plan A. This way, you might achieve an increased success rate in implementing your strategies and successfully meeting the organization’s objectives. 

To sum up!

To conclude, a company should incorporate a business strategy to bring together all their employees working towards the set target while keeping things transparent at all levels. A company must ensure that its business strategies are swift, well-planned, and fact-based, supported by a backup plan if things don’t go as expected.

Read more: 5 Features of InfinCE that will Transform The Way You Work 

If, at any level, your business development strategy requires the help of IT management, private IT infrastructure, cloud migration and data management, custom dashboards, and collaboration or productivity tools, reach out to InfinCE. Here, industry-trained professionals devise the best business strategy for your organization.

How to Evaluate and Choose the Right Intranet Software for Your Business

A business intranet is a portal that gives your employees all the relevant data and tools to perform their jobs. Your intranet software can go a long way in keeping your employees engaged, improving their experience, boosting their productivity, and achieving better business volume. Your intranet solution helps keep your teams updated with the latest company information and provide them a platform to share their ideas for the company’s collective good.

Why Do You Need a Business Intranet Solution?

There are several reasons why you should choose a business intranet system. From improved workflows to seamless communications, investing in an all-in-one team collaboration solution can be a great way to ensure optimum organizational growth. Here are a few reasons why you need to implement an intranet solution.

Enhanced Internal Communication

For a long time, organizations have been using intranet portals for improving internal communications. With advanced features like video conferencing and instant messaging, modern team collaboration software can facilitate superior one-on-one and group communications. You can integrate video, audio, emails, social connections, and more to your intranet solution to get your teams to communicate and collaborate in a much better way.

Read more: 5 Best Practices To Enable Seamless Communication For Your Remote Workforce 

Greater Document Control

With a company intranet solution, you can also connect different people working on the same documents and avoid any confusion that could arise in the process. It also helps to ensure that your remote staff can access and update the records on their end to complete the assigned tasks on time. Advanced all-in-one business collaboration software comes with cloud storage features as well to make things further simpler.

Simplified Information Sharing

Business intranets can make information sharing more comfortable, ensuring that your teams are aligned with the organizational goals always and do their part to achieve those objectives. Easy access to company data and tools, alongside improved communications and better document control, also makes it simpler to provide new employees training through different channels and content management systems.

Evaluating and Choosing the Best Intranet Software

Implementing an intranet solution in your company can have manifold benefits, but it would not serve the purpose if your employees do not make the most of it. Therefore, you need to make the right choice when selecting an intranet platform so that it can make your digital workplace effective and successful. 

Read more: 5 Points To Consider While Choosing Your Enterprise Collaboration Software

Here are five tips that will help you make an informed decision while buying an intranet solution.

1. Understand Your Requirements 

It would be best if you were clear about what you are seeking to achieve with the intranet solution and how the change will help to facilitate your plans. This way, you can define your goals with the move and make sure that everyone on your team can get on board without hesitation. Likewise, it would help if you also educated your team members about the intranet platform’s potential.

2. Evaluate Intranet Capabilities

While improved communication and seamless collaboration should be your priorities when choosing an intranet solution, you should also assess the other features you can use after its implementation. This way, you can prioritize the elements that would help to make your business collaboration better and lead to improved employee and customer experience, and eventually, profitable business growth.

3. Assess Different Intranet Solutions

Once you are clear about your needs and the features you want to make your existing business processes better, look for different intranet solutions that can effectively fulfill your demands. Compare the features included in the pricing plans, understand the pros and cons of each solution, and see how they suit your organizational needs as well as budgetary requirements. 

4. Align it With Your Business Strategy

There should be a connection between your business strategy and the digital workplace. The intranet solution and plan you choose should strengthen your business case and empower your employees to make their jobs easier. So you also need to assess how your intranet platform aligns with your key business metrics like short-term and long-term targets, flexible working requirements, product developments, and more.

5. Check Resource Requirements

The cost will always come into play whenever you look to upgrade your business infrastructure, and buying an intranet solution is no exception. Yet you should also check if you have all the adequate resources and technology to support your intranet platform. That is why you need to figure out a realistic estimate to implement the intranet system and ensure that it will cover your long-term goals with the solution.

Wrapping Up

A business intranet solution will provide your workforce with all the tools and information they need to boost communication, collaboration, and knowledge-sharing capabilities. It will, in turn, make your digital workplace more efficient and lead to improved business processes. An intranet software enables you to mitigate the common risks associated with digital transformation and deliver a far better employee and customer experience.

Read more: 5 Features of InfinCE that will Transform The Way You Work 

Whether your team is working together or remotely, InfinCE makes sure that your people can effectively communicate, connect, and engage seamlessly! InfinCE’s intranet is powered by shareable dashboards, blogs, wiki, communication apps, and productivity tools that will transform employee communications across your organization. Contact us to learn more.