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Tag: Small Business

What is a Remote Work Platform? A Complete Guide!

  • Business Software
  • Cloud
  • IT Administration
  • Small Business
  • Technology

Even as the pandemic unfolded, physical workspaces have started to become obsolete with remote work growing in popularity. A U.S. Census Bureau data reveals that the number of people primarily working remotely grew from 5.7 percent in 2019 (roughly 9 million people) to 17.9 percent in 2021. An Accenture’s 2021 Future of Work survey shows how a whopping 83 percent of employees indicated preferences for hybrid work, while 63 percent of high-growth companies are already implementing hybrid work models to enhance workplace productivity and nurture a culture of flexibility and openness.

With companies world over implementing remote work policies, how well are you covered? Being able to work remotely is a great way to go if you have the right tools. That said, is investing in a comprehensive remote work platform on your radar?

Let’s help you figure it all out in our detailed guide on remote work software and its uses. 

IN THIS GUIDE

  • Defining a remote work platform
  • Common myths of a remote work software debunked
  • Why is a remote work platform essential for today’s digital workforce?
  • What are the benefits of a remote work software?
  • What are the challenges involved in implementing a remote work software?
  • How does a remote work software drive employee experience?
  • Why should InfinCE be your go-to other remote work platforms?
  • Conclusion

First things first, let’s explore a few myths that are typically associated when the topic of remote work is discussed. Let’s explore a few.

Defining a Remote Work Platform

A remote work platform is a digital tool or platform that allows individuals or teams to work and collaborate on projects, tasks, and assignments remotely from various locations. They are typically equipped with communication tools, task management, file sharing, and video conferencing.

Common Myths of a Remote Work Software Debunked

1. Remote work brings down productivity of employees: Well, this is a big no. A remote work software is equipped to handle virtual communication and collaboration tasks effectively without compromising on efficiency, thus playing a significant role in driving employee productivity. With optimized workflows cutting down on time-intensive processes, remote work tools help build agile teams that are ready to take on the challenges of a future-ready workplace. As the complexities of the modern workforce increase, the time is now to think about a comprehensive remote work platform that handles the a to z of communication, connectivity, and collaboration and helps employees adapt to the evolving needs of a dynamic business workplace.

2. Remote work can leave room for communication gaps: This is yet another misconception that often gets tagged with remote workplaces. A remote work platform helps remote teammates collaborate effortlessly through sharing files on the go over the cloud, manage projects efficiently, and track progress reports frequently by offering an integrated view of several linked workflows. This ensures that cross-functional teams stay well connected and are not working in isolated silos besides fostering an integrated working environment where team members can track project statuses, leads, define tasks, and set deadlines.

3. Remote work demotivates employees: With workplace demographics continuing to shift, the use of remote collaboration tools is on the rise and for good reason. Particularly fuelled by the growing demands to increase employee productivity and cut costs, remote work platforms act as a source of motivation by reshaping the very outlook of work.

Now that we have debunked some myths, let’s define the elements that constitute a remote work platform and understand the benefits it brings to the corporate table. Precisely, a remote work software entails a robust, technological version (aka a digital workplace) of a physical workspace, that encompasses all the technologies that both employers and employees use to get work done in today’s workplace. Ranging from HR applications, e-mail communication tools, core business applications to  instant messaging and enterprise social media tools and virtual assistants, a comprehensive remote work platform consists of a suite of several applications that are meant to transform the employee experience. 

Why is a Remote Work Platform Essential for Today’s Digital Workforce?

In today’s digital workplace, remote work platforms are essential for organizations to ensure seamless communication, collaboration, and project management. The onset of the COVID-19 pandemic accelerated the adoption of remote work platforms for many organizations. Remote work platforms provide a range of benefits to both employers and employees, including increased flexibility, reduced overhead costs, and improved work-life balance.

Remote work platforms enable employees to work collaboratively with their colleagues, thereby fostering teamwork and productivity. By using a remote work platform, employees can work on the same documents, share their ideas and collaborate on projects as if they were working in the same office.

What are the Benefits of a Remote Work Platform?

1. Greater employee retention and talent acquisition: A remote friendly work culture is a perk that any employee appreciates. Given that working remotely gives autonomy and flexibility to employees, there is a good chance that employees would opt for a lower paying job if they could work away from the office. Not just from the employee standpoint, employers also stand to gain with remote work as they get to hire top talent and indirectly save on business costs. 

2. Enhanced communication channels: Today’s digital workforce prefers modern communication channels that allows them to communicate on the go without having to gather in meetings that are all too time-consuming. 

3. Reduced costs: For employers in the digital age, investing in IT infrastructure and physical office workspaces may run into overhead costs in the long run. With fewer people in a physical office setup, organizations can cut down on their real estate footprint, reduce costs to run onsite business operations, including office space, equipment and travel reimbursement.

What are the Typical Challenges Involved in Implementing a Remote Work Software?

1. Steep learning curve: While a remote work software is composed of a bunch of applications serving distinct functions, it’s important for your remote work software to work as a unified platform that helps employees have a delightful employee experience. However, this comes with a certain trade-off. To make the most of remote work, it’s important for employees to be tech-savvy and invest time and energy on getting a grasp of multiple tools, no matter how simple they seem. 

2. Integration issues: It’s important to ensure that your technology teams work in cohesion with your infrastructure management teams to get through the traps of siloed implementations and disparate ownership. 

3. Data security and porting: While employees work with scores of data that gets exchanged across all remote work collaboration tools, it’s imperative to keep a tab on secure data sharing and porting. Switching and porting data between multiple apps leads to significant time losses. For instance, a typical day of a remote worker would involve attending a meeting over a video conference on a separate application while also writing an email via an email tool. So the need to maintain a unified view of data is important. 

How does a Remote Work Software Drive Employee Experience?

In addition to boosting productivity, remote work platforms also drive employee experience. These platforms help employees feel more connected to their colleagues and their organization, even when working remotely. Communication tools such as chat, video conferencing, and messaging platforms facilitate a sense of community and enable workers to build relationships with co-workers and managers.

Remote work software also contributes to work-life balance for employees. They allow workers to work from anywhere, anytime, thereby reducing the stress and time involved in commuting. Additionally, these platforms provide employees with greater autonomy, resulting in improved job satisfaction.

Remote work software is essential for organizations that want to stay competitive and provide the best experience for their employees. By using remote work software, businesses can empower their remote workforce to work collaboratively and productively, regardless of where they are in the world. Moreover, remote work platforms drive employee experience, enable work-life balance, and foster a sense of community among remote workers.

Must-Have Features of a Comprehensive Remote Work Software

We list some must-have features that should comprise an ideal remote work software. While investing in one, be sure to check on them.

1. Collaboration apps: Since collaboration is the lifeblood of remote work, your remote work platform needs to be fully equipped to facilitate video meetings, live chat, and bring up a comprehensive employee directory for quick lookup.

2. Productivity tools: Contextual tools that raise productivity such as spreadsheets, presentations, calendars, and calendars are an absolute must. 

3. Flexible integrations and mobile compatibility: Your remote work platform should be capable of unifying all your existing and future digital systems. This gives you an inherent edge because you are not only able to centralize the technology architecture but also indirectly increase enterprise-level flexibility. This helps businesses to scale up, or down, according to dynamic business needs.

4. Secure cloud file sharing: To support a workforce that’s spread across the globe, your remote work tool should be hosted on the cloud, facilitating employees to to work from any location and from any device, with just a basic connection to the internet. Besides being cloud-based, the tool should also have cloud storage to store all important business files and documents in order to make it easier for employees to access the latest versions of files, whether they are in the office or working from home.

Why should InfinCE be your go-to over other remote work platforms?

The following features make InfinCE truly beneficial for customers and offers them a competitive advantage over other remote work software. 

1. Comprehensive and customizable: InfinCE offers a comprehensive suite of tools and features to facilitate remote work across multiple departments in an organization. The platform can be customized to cater to specific business needs, ensuring a personalized and productive workflow.

2. Affordable and scalable: The pricing of InfinCE is transparent and budget-friendly, with no hidden costs or fees. The platform is scalable and can be adapted according to the size of the organization, making it accessible to small start-ups as well as large enterprises.

3. Secure and reliable: InfinCE is built with enterprise-grade security protocols to ensure data confidentiality and protection. The platform also ensures reliable access to data and applications with 99.9% uptime.

4. User-friendliness: InfinCE is designed to be user-friendly, with a user interface that is easy to navigate and understand. The platform is also compatible across multiple devices, making it convenient for users to work remotely from anywhere in the world.

5. Collaborative and efficient: InfinCE fosters collaboration among team members, making it easier to work together and achieve goals. The platform enables efficient project management, workflow automation, and streamlined communication among team members, resulting in improved productivity and efficiency.

Conclusion

As the modern workplace continues to evolve, and employee expectations shift, organizations that do not embrace the digital workplace risk falling behind. With InfinCE, you can experience seamless, integrated and intuitive collaboration with the perfect remote work software at play! Get in touch with us for a free demo, and we would be glad to chip in!

Ashmitha works with InfinCE as a creative writer. She collaborates with the Digital Marketing team to deliver engaging, informative, and SEO-friendly business collaterals. Being passionate about writing, Ashmitha frequently engages in blogging and creating fiction. Besides writing, Ashmitha indulges in exploring effective content marketing strategies.

More posts by Ashmitha Chatterjee

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    Top 4 Ways to Make Virtual Meetings Less Stressful and More Effective

    • Business Software
    • Cloud
    • Small Business
    • Technology

    Despite the soaring popularity of virtual meetings since the onset of the COVID-19 pandemic, researchers point toward the concern that virtual meetings aren’t as effective as the traditional, in-person meetings. 

    “Part of the problem might be that we’re worse at taking turns in virtual conversations than in physical ones.” (Stanford University, 2022)

    “The number of meetings grew by 7.4% between June 2020 and December 2021, but the meetings were typically of low quality.” (University of Cambridge Judge Business School, 2022)

    Many employees are annoyed with the amount of time lost due to technical issues, delayed meetings, irrelevant agenda, off-topic discussions, unpreparedness, and loud background noises. These challenges, however, cannot deny the fact that virtual meetings are here to stay. Gartner data shows that by 2025, 50% of all enterprise virtual events will be held on the video meeting platforms commonly used by organizations today, proving that video meetings are not likely to disappear from our workplace anytime soon.  

    What does it take to run an effective virtual meeting that facilitates collaboration, engagement, and communication between in-office and remote teams? 

    Common Challenges in Hosting Virtual Meetings

    The use of virtual meetings in workplace can raise several concerns, some of the most commonly cited issues are discussed below:

    • It can be difficult to pick up on non-verbal cues such as body language and gestures in virtual meetings. For instance, the meeting host or speaker may not be able to gauge whether other members of the meeting are puzzled, distracted or have lost interest.
    • Video meetings can lead to Zoom fatigue, a unique kind of exhaustion that occurs when people participate in video meetings for an extended time period. The constant need to focus on screens, lack of breaks, and the difficulty in understanding non-verbal or social cues lead to fatigue and reduced productivity.
    • Technical glitches that you have no control over, such as server or internet connection outages, microphone failure, audio problems, crashing of shared applications, or the trouble of logging into a virtual meeting. 
    • Many people prefer face-to-face, in-person interaction instead of virtual team meetings. Remote team members may not get enough time to bond with each other and build formal relationships. The result can be a lack of mutual trust which, in turn, can impact your team’s productivity.
    • Scheduling virtual meetings could be a challenge when you want remote teams working from multiple locations and different time zones to join the meeting at a reasonable hour.

    Best Practices & Tips to Make Your Video Meetings More Effective

    1. Turn your camera on during virtual calls

    In a prolonged remote work environment, your employees get only little in-person face time with their colleagues, supervisors, or managers. Keeping the camera on during virtual meetings will make your video conferences more accessible, exciting, and intuitive for participants. 

    By observing the facial expressions and body language of the participants during a video call, you can pick up contextual cues that are often lost over audio calls or text-based modes of communication such as chat or email. Encouraging your team members to turn on their cameras during video meetings can make them feel more connected, engaged, and productive.   

    2. Use interactive tools to increase engagement

    Utilizing interactive tools like polls, surveys, quizzes, and breakout rooms during virtual meetings will allow participants to get involved as if they are all in the same space.

    Breakout rooms are one of the most popular features in InfinCE video meeting platform that helps create a dynamic virtual meeting experience. Meeting organizers or hosts can use the breakout rooms to divide participants into smaller groups for focused discussions and effective collaboration. 

    InfinCE video meeting software allows you to create and launch polls/ quizzes during a virtual meeting and gather the responses from your participants. You can frame customized questions for your polls and see the results in real-time to make informed decisions or next steps. 

    Using the Raise a Hand feature in the InfinCE video meeting platform, a participant can notify the meeting host that they want to discuss a point without disrupting the flow of the meeting. All these tools promote better participation and collaboration and provide valuable feedback to the meeting organizers.

    3. Allow short breaks between each meeting

    Back-to-back virtual meetings can be stressful and decrease your ability to focus and engage. Participants should be encouraged to step away from their screens and take a short break in between successive meeting schedules. It prevents stress from building up. 

    Here are a few tips to make your moments of respite successful:

    • View breaks away from your computer will help shift your mind and re-energize before joining the next meeting.
    • A short meditation break or a simple physical activity such as a stroll will help you feel refreshed and recharged when you start your next meeting.
    • Before scheduling a video call, do check if you really require a meeting to discuss the issue or if it can be solved through email, live chat, or document collaboration. 
    • Make your meetings more intentional. Create and share an agenda ahead of time, think about who attends the meeting, start and stop on time, and transition to a five-minute recap at the end of the call. 
    • Raise your hand, polls and quizzes, breakout rooms, and other interactive tools are great ways to keep your participants involved and elicit creative and strategic conversations.  

    4. Find the right balance between virtual and in-person meetings

    Despite returning to normal after the pandemic, virtual calls continue to be a staple of the daily business routines. Though virtual meetings cannot completely replace face-to-face meetings for good, they are likely to remain as a part of our working lives as most businesses adjust to a hybrid way of working. 

    Here are a few tips to balance both in-person and virtual meetings:

    • Choose the meeting type based on the topic or context. If you’re reaching out to a client for a quick check-in, a virtual meeting would suffice. If you want to discuss a major portfolio change or strategy adjustments, it’s better to meet in-person, if possible.
    • Schedule virtual meetings and invite participants ahead of time to best manage your time and theirs, especially when you’re collaborating with remote teams located in different time zones.  
    • Gauge the complexity level of the issue you’re going to discuss. If you’re tackling a thorny problem that’s difficult to comprehend or is emotionally complex, it’s better to go for an in-person meeting. 
    • Finally, choose the meeting type that would be more inclusive. Consider your participants’ availability (proximity) for an in-person meeting. Check if they have a tight schedule that makes it difficult to find a common time for an in-person meeting. In this case, scheduling a virtual meeting can ensure maximum participation and inclusion.  

    The Final Word

    In the post-pandemic era, the workplace could mean different things for different people. With the erratic work arrangements across companies, individual teams, and industry segments, workers need video meetings more than ever.

    The real challenge for employers now is to foster true collaboration in a hybrid workplace setting by balancing remote and in-office employee experiences – and a video meeting platform is the key to achieving that. 

    With InfinCE, your organization can experience all the benefits and features of a modern digital workplace. Enable your team to work together from anywhere, using any device with our comprehensive virtual meeting software. Get started today.

    Connect with our experts today or Request a Free Demo!

    Sachin works as a part of the digital marketing team at InfinCE. He believes in a healthy and resourceful web and does his own little contributions for the purpose by creating and disseminating innovative and quality content.

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      Exploring the Evolution of Digital Workplace Platform

      • Business Software
      • Cloud
      • Small Business
      • Technology

      Definition and Evolution of Digital Workplace Platforms

      Digital workplace platforms have evolved tremendously over the past few years, with the modern workplace requiring much more than just a basic communication tool. In a dynamic business environment where change is the only constant, employees require a cohesive digital experience to collaborate, access important information, communicate with colleagues seamlessly, and manage their workload effectively.

      As a result, modern digital workplace platforms now provide a range of features that enable businesses to meet these needs. A suite of applications that enable businesses to function remotely, collaborate online, and have access to cloud-based tools to run day-to-day operations, digital workplace platforms include communication tools such as email, instant messaging, video conferencing, and project management tools. Analogously, these platforms act as virtual offices where employees can share files, communicate with colleagues, and complete work tasks. A digital workplace platform is like a toolbox that provides everything you need to get the job done from anywhere on any device, examples of which include HR databases, knowledge management systems, and customer relationship management software.

      Read more: What is a Digital Workplace: A Complete Guide! 

      Employee Experience: The Key Driver 

      Several studies have confirmed that a positive employee experience leads to higher engagement, productivity, retention, and even profitability. For example, according to a 2023 Gartner Survey, 83% of HR leaders believe employee experience is crucial to their organization’s success. On the other hand, companies with poor employee experience see high turnover rates, low productivity, a bad work culture, and even customer dissatisfaction.

      For a digital workspace to translate to building a positive employee experience, personalization, mobile accessibility, and ease of use are some critical ingredients.

      1. Personalization involves tailoring the digital workspace experience to each employee’s unique needs and preferences – this can be achieved through customized dashboards, relevant information feeds, or custom notifications. 

      2. Mobile accessibility means enabling employees to work from anywhere, anytime, on any device. An easy-to-use interface and accessibility from anywhere ensure employees can navigate the digital workplace platform without friction, frustration, or confusion. This also contributes to shorter learning curves and lesser training mandates.

      Robust Integration with Third-Party Applications: A Must-have

      According to a study conducted by the Aberdeen Group, companies that integrate their enterprise applications experience a 20% increase in productivity. This includes everything from marketing, sales, and supply chain management to HR and finance. Key integration capabilities that need to be present in a digital workplace include compatibility, security, and scalability. Compatibility means having the ability to integrate with a variety of applications, ensuring that you have access to your entire suite of tools. Security is important to ensure sensitive data remains safe and protected. Finally, scalability refers to the ability to add or remove apps as needed without disrupting the current workflow.

      The Three Cs – Cloud, Collaboration, and Communication

      Microsoft reported a 27% increase in revenue from investing in intelligent cloud, with an overall revenue uptick of 39% attached to the cloud. If you want to take a leaf from their book, you know where to put your money. Cloud-hosting is your best bet for a digital workplace platform especially because it safeguards important information, reduces the risk of data loss, increases security, and of course, allows your employees to share and access files from a central location, lending to a simple and seamless experience. Following suit, communication, and collaboration are key elements that have to fall in place if a digital workplace platform is considered successful.

      Read more: Role of a Digital Workplace Platform in Hybrid Workplace

      Adherence to Regulatory Compliance and Security: The Much-needed Protocol

      Adherence to security and compliance policies is critical to the success of digital workplace platforms. Companies that comply with regulations and protect user data enjoy higher levels of trust and customer loyalty, leading to increased revenue and growth. It is essential to prioritize security and compliance to safeguard against the cost and reputational damage of a security breach. The implementation of security features like single sign-on, two-factor authentication, and data encryption has become crucial for digital workplace platforms to protect sensitive information. According to a report by Verizon, over 80% of data breaches are caused by weak or stolen credentials, which can be prevented by using these security measures. Companies like Slack and Microsoft Teams have successfully implemented these features, resulting in improved security and increased adoption rates. In fact, Microsoft Teams reported a record 2.7 billion meeting minutes in a single day in March 2020, attributed to the platform’s security measures.

      Embracing Web3 Technologies

      Gartner predicts that by 2024, AI will have automated as much as 75% of the manual work involved in project management-related administrative tasks. Better yet, a study by Accenture found that AI adoption could increase workplace productivity by as much as 40%.

      Artificial intelligence (AI) and Machine Learning learning (ML) are becoming increasingly important in the digital workplace, and new platforms are designed to leverage these technologies to enhance productivity and automate routine tasks. One example of how these technologies help personalize user experiences is through intelligent recommendations. By analyzing employee behavior, such as the types of tasks they complete, the documents they access, and the apps they use, ML algorithms can suggest relevant content, information, and tools that are unique to each user. This personalized approach helps employees work more efficiently and effectively by streamlining workflows and reducing the time spent searching for information.

      Connect with our experts know more about InfinCE

      Aarathy is a Senior Digital Marketing Analyst at InfinCE. She is majorly into content marketing and focuses on getting the messaging right across a host of marketing collaterals. While not working on content, you can find her juggling SEO, social media, branding, and more. She enjoys exploring new frontiers in digital marketing and the associated challenges keep her going.

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        How a Unified Environment Promotes a Successful Digital Workplace

        • Business Software
        • Small Business
        • Technology

        A digital workspace is the virtual equivalent of your individual workstation. It is an integrated technology framework that leverages evolving technologies to enable you to work online by providing and managing a hoard of features like apps, data, task management functionality, desktop delivery, etc., on any device, anytime. Global Workforce Study 2021 by BCG and The Network says 89% of the respondents expect their jobs to be partly remote when the pandemic ends. So, remote work is here to stay, fully or partially. 

        The pandemic caused businesses worldwide to quickly adopt digital workplace solutions to prevent disruption to their workflows. What started as a move triggered by the force of circumstances later proved to be so highly productive and beneficial that most forced adopters became strong advocates of digital technologies. Adopting a digital workplace solution is the first step toward creating a digital workspace. 

        Read more: 6 Tips To Guarantee Data Security in a Digital Workplace      

        Essential features of a digital workspace    

        1. App and desktop virtualization to provide seamless access to your remote workforce
        2. Secure and hassle-free access to SaaS apps in one place
        3. Easy and seamless file sharing
        4. Content collaboration tools to let teams create, edit, review, and post content that can be accessed by the right people
        5. Automated workflows that save time and man-hours
        6. Unified endpoint management of all devices by a central management console 
        7. A single sign-on that provides your employees quick and secure access to data and apps  

        You can improve the productivity and efficiency of your remote workforce by choosing the right kind of digital workspace with task management functionality that matches your business needs. Hewlett Packard Enterprise defines a digital workplace as “ a virtualized form of the traditional, in-person office environment, where many elements of collaboration and productivity are performed through some combination of digital applications, cloud computing, and other technology”. 

        A digital workplace solution leverages cloud technologies to integrate all the apps and services required for the internal operations of your business on a single platform so that your remote teams can seamlessly access and share data in a secure environment. Companies create unified environments to enable seamless collaboration among their systems.  

        So, what is a unified environment?

        A unified environment or platform is an efficient, effective, collaborative, and scalable ecosystem consisting of people, systems, and data that work in unison to meet business goals. It enables seamless collaboration among teams and offers secure data access, independent of device and location. 

        Salient features of a unified platform  

        1. Secure and hassle-free exchange of data between systems and apps.
        2. Seamless collaboration among teams across geographies.
        3. Central and controlled access to data across all access points.
        4. Scalable to accommodate the changing needs of your business. 
        5. Enhanced security and protection against data breaches. 

        Thus, unified platforms have multiple features that help employees improve productivity and meet goals. The pandemic-induced lockdowns and new health protocols have paved the way for increased adoption of remote work among businesses worldwide. The BCG Employee Sentiment Survey 2020 reports that 75% of the 12000 surveyees are able to maintain or improve productivity on individual tasks, while 51% confirm being able to maintain or improve productivity on collaborative tasks. As working from anywhere is becoming the new pattern of work, companies are increasingly embracing digitalization to overcome the challenges of an ever-evolving business environment.  

        Read more: Ensuring Digital Wellbeing With The Right Digital Workplace Platform!

        So,  how does a unified environment promote remote work? 

        1. Provides a central hub for all business processes, thus eliminating the need to switch between apps to get work done. Multiple modules are integrated on the centralized platform, which can be accessed on dashboards.
        2. Allows users to create their own workflows sans coding. Workflows can be reconfigured or changed to meet changing business objectives.
        3. Offers flexible integration of apps and data. Data updates are synchronized across all tools, thus breaking silos to enable all pervasive integrations.
        4. Uses dashboards for smart reporting. Smart dashboards simplify data analysis and help track and report KPIs and other metrics.  

        Digital workplace solutions thus bring together people,  processes, and cloud technologies to deliver secure, efficient, and enriched employee experiences across multiple devices and geographies. They come endowed with a host of features to help your remote teams work smarter for your business growth. 

        A smart digital workplace solution will have an extensive suite of collaboration apps to help you connect with your teams faster and smarter to meet your goals. It will help you streamline communication through a series of channels like email, live chats, easy file sharing, individual and group audio/video calls, etc. Above all, you can centrally control your entire IT assets from one place and manage your information assets with ease and security. You can even leverage private business IT infrastructure custom-built to meet your end-to-end needs for enhanced security. 

        If you are looking for a digital workplace solution that unifies all your business tools to increase your employee productivity, InfinCE would be your answer. The curated marketplace on the platform includes apps from multiple vendors to meet all your business needs. And what’s more, our experts can guide you through adding custom apps to the platform to increase productivity and improve the experiences of your employees. Whether creating documents, handling emails, scheduling events, or managing tasks, InfinCE’s vast library of productivity tools will help you accomplish your day-to-day activities easily and raise your workforce efficiency. 

        Get in touch with our experts or take a demo to know more.   

        I am a Product Consultant, living at the intersection of empathy, design, engineering and helping teams craft Products that bring a smile. I believe that technology best serves its purpose when we use it to address deep problems without losing sight of the human nature of its users. Truly transformative technology is one that seamlessly becomes part of the daily narrative of its customers, aiding them to achieve their goals faster and easier.

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          Tackling Top 10 Technology Challenges of Small Businesses

          • Small Business
          • Technology

          Changing market patterns, rising consumer demands, and gaining a competitive edge against the big fishes in the market have forever been challenging for small businesses. But as the economy tries to recover from the recent pandemic-driven recession, SMBs are predicted to foresee more challenges up ahead.

          Since February 2022, inflation is known to have increased by 2.47% worldwide, making it the top challenge for SMBs in recent quarters. Subject to this, small businesses are now desperately trying to up their game by providing unique customer services, improved customer relations, and enhanced operational efficiency. However, COVID-19 issues stay relevant, disrupting the work patterns and productivity and creating a significant concern over employee safety, wellbeing, and morale.

          Adopting the right technology seems like the only key to sustainability and resilience for small businesses. Yet, 80% of small businesses are not fully utilizing available technology.

          Why?

          This blog will take you through the top 10 challenges small businesses might face while adopting technology in 2022 and ways to tackle them. But before that, let’s look at how technology can benefit small businesses.

          Top Benefits Of Technology For Small Business Owners

          Considering today’s market challenges, small businesses must primarily prioritize: customers, employees, work efficiency, and profitability.

          How can technology help achieve these priorities?

          The rising capabilities of the cloud, artificial intelligence, and automation are impacting businesses tremendously, enabling operational efficiency, reducing human labor, promoting transparency, quick decision-making, and much more. Here’s a look at the top benefits small businesses can gain with the right technology.

          “90% of CEOs believe the digital economy will impact their industry, but less than 15% are executing on a digital strategy.”
                                   — MIT Sloan and Capgemini

          Here’s a look at the benefits of technology for small business owners:

          • Operational Efficiency: With tools to effectively collaborate, communicate, quickly track performances, and keep everyone on the same page, technology today contributes majorly toward operational efficiency.
          • Improved Productivity with Automation: Eliminate redundant tasks with automation to save time and focus energy and resources on essential matters.
          • Better Storage Solutions with Data Security: Deploying the rising capabilities of the cloud companies can resolve the most eminent issues of all – data storage and security.
          • Remain Future-ready: With the changing market, especially work cultures, staying equipped with technology makes companies relevant and future-ready.
          • Enhanced Customer Experiences: Woo today’s customers with services at their fingertips in no time with technology.
          • Lower Cost and Improved Efficiency: Save costs on multiple resources, reduce downtime, improve efficiency and drive ultimate ROI.
          • Digital Transformation: Deploying the right technology tools from the start of a business gives much ease to transform digitally and deploy rising technologies with time.

          Why are small businesses still reluctant to adopt new technologies despite the benefits? Here’s our pick of the top 10 tech challenges small businesses face in their technology journey!

          Top 10 Technology Challenges Of Small Businesses

          1. Choosing the right software
          2. Complexities with new technology
          3. Easy accessibility
          4. Keeping up with updates & integrations
          5. Information security
          6. Staying relevant to today’s changing work culture
          7. Difficulties in integrating with existing systems
          8. Offering employees a unified user experience
          9. Cost concerns
          10. Getting the right advisory

          Top 10 Technology Challenges of Small Businesses

          1. Choosing the right software

          With thousands of vendors out in the market, selling more or less the same features, choosing the right software or technology solution itself becomes a major challenge. This challenge is especially major for small businesses due to the lack of proper information they are offered by the software vendors. Plus, today’s competitive work environment might prompt adopting multiple tools cause it’s hard to find all you need in one platform. But of course, investing in all the products that look suitable is quite unreasonable.

          Tackling the challenge: It’s crucial that before SMBs make their decision on purchasing software, they thoroughly analyze their technology needs and identify their technology opportunities. Merely adopting technologies to match the competitors can result in huge losses, especially if your company is new to the digital transformation journey. Thus, choose a platform that quickly adapts to your ecosystem, is scalable with your changing business needs and tech capabilities, and can satisfy all your tech needs through a single platform.

          2. Complexities with new technology

          Adapting to a new digital tool takes time, be it a subtle or advanced technology. This is one reason why SMBs with fewer resources, less time, and more to achieve often hesitate to deploy new technologies. However, the right technology will eventually blend into your routine, making tasks more efficient and time-saving. But a technology that complicates your workflow further cannot be called the right solution.

          Tackling the challenge: Invest in a technology that’s user-friendly, easy to navigate, can quickly be set up and get started with, and closely aligns with your workflow. Although, as mentioned before, the first few days of implementing new technology are always rough. Thus, try and invest in technologies that come with a tech consulting service or partner who can walk your company and your workforce through the transition.

          3. Easy accessibility

          Another reason why small businesses are reluctant to adapt to new technologies is due to a lack of accessibility. Tools or software that can be accessed from only certain premises limits its benefits and usability. Especially for SMBs that need their business up and running from anywhere are likely to lose interest in a platform that limits feature accessibilities.

          Tackling the challenge: An apt software for small businesses would be the one that provides secure access to data, productivity tools, dashboards, performance metrics, and other features from anywhere. A platform enabling easy tracking, quick decision making, and effective and centralized IT management from anywhere can be called an ideal technology for small businesses. Plus, mobile support and accessibility are like the cherry on top of the cake!

          4. Keeping up with updates & integrations

          Most technology platforms come with subscription schemes that, after a while, turn out costlier than expected. There are monthly updates and integrations that one needs to keep up with, or it might affect the effectiveness of the tool. Imagine if you are using multiple apps for your business. Tracking the updates, subscription expiry, and integrations of all the tools would turn out to be a whole new task in itself, challenging the entire workflow and business effectiveness.

          Tackling the challenge: Investing in a unified solution that integrates multiple features or functionalities into a single platform would be the best way to avoid such drawbacks. When you have all that you need under one platform, you have more visibility and can better manage your updates & integrations.

          Read more: Why Does Your Business Need An Intelligent Digital Workplace?

          5. Information security

          Information or data security is the most crucial challenge for businesses today. Ransomware attacks were up by 150% in 2020 and grew even faster in 2021. And over 28% of such data breaches in 2020 involved small businesses. Ensuring one’s financial data, IP data, customer information, and other confidential data are safe can be challenging, especially when transitioning to new technology or using multiple apps. The fear of loss to such threats restricts small businesses from deploying new technologies. Also, secured data storage is often a concern for many companies

          Tackling the challenge: Utilizing technology solutions that are known to provide effective data security would be the best way to tackle this challenge. Cloud technology is emerging to be most effective when it comes to information security and data storage. Thus, ensure to invest in technology platforms that guarantee data and IT security through virtual private servers, advanced firewalls, and access controls.

          6. Staying relevant to today’s changing work culture

          The changing work culture today is adding to the tech challenges of small businesses. Companies can no more fix solutions that are strictly apt for office workflow or remote work environments. However, the sudden and inevitable shift to remote work culture has shown an increase in the adoption of technology among small businesses. And that’s why it’s imperative that SMBs choose the right platform.

          Tackling the challenge: Be it remote, hybrid, or office work culture, work efficiency, and productivity is what counts at the end of the day. That’s why it’s imperative that SMBs focus on technology that promotes effective collaboration, instant communication, easy and secured accessibility to tools and data, business transparency, and effective and centralized IT management from anywhere.

          7. Difficulties in integrating with existing systems

          Companies that may be using outdated systems are often reluctant to switch to new technologies, as this would need them to upgrade their entire ecosystem, losing time, money, and resources along the process. However, the reluctance or limitation to adopting newer tools and technology might end up affecting smooth functioning with clients and vendors or even a new digital opportunity.

          Tackling the challenge: If your company is new to digital transformation, then choosing a platform or technology that scales with time is highly recommended. A platform that enables seamless third-party integrations and custom integrations will benefit in the long run. And if you are already using a technology that limits integrations, then it’s never late to shift to a solution that enables flexibility.

          8. Offering employees a unified user experience

          With staff working from various locations today, it has become challenging to keep everyone equally engaged, motivated, and on the same page. Of course, technology is doing much to solve this challenge, but what happens when your staff starts complaining of accessibility issues, incorrect credentials, or server errors?

          Tackling the challenge: With the cloud, one can now enable easy and secured access to tools, applications, data, files, and more from anywhere. One can also grant temporary access to clients and vendors for further smooth functioning and unrestricted operations. And when such cloud abilities are added with Custom Dashboards, employees can stay engaged, updated, motivated, and remain connected from anywhere.

          Read more: Driving Employee Engagement In Today’s Changing Work Culture!

          9. Cost concerns

          When running a business on a restricted budget, investing in technology platforms that may or may not be fully utilized for your operations might not be a wise choice. However, most SMBs end up paying on technology more than the benefits received, eventually prompting them to withdraw completely from the investment. That is why it’s imperative to ensure that the technology you invest in is 100% effective for your business.

          Tackling the challenge: Invest in a platform that allows centralized IT management. When you have all your data, IT assets, storage, and even employee & client management done from a single platform, through a single login, you gain greater visibility and control over your operational costs. Moreover, let’s not forget the versatile storage management controls, enhanced security, and single sign-on convenience such a platform could bring to the table for your small business. Plus, in time, when you are thinking of expansion you can seamlessly and cost-effectively scale your server configurations and capabilities, and effortlessly power your business goals with technology.

          10. Getting the right advisory

          Most small businesses might not have an expert IT council or advisory panel within their workforce due to cost pressures. However, bigger organizations often have in-house technology advisory teams that can evaluate and select suitable technology solutions for their prevailing issues. For small businesses, getting the right IT advisory partner or consulting partner is often not considered an option for fear of escalating budgets.

          Tackling the challenge: A tech partner is always an asset, whether a small or a big business. However, when the cost is a concern, it’s rational to depend on technology that comes with tech support or a tech partner who can help with the implementation or transition. If not, it’s always best to invest in a technology ecosystem with easy IT management, a quick setup process, and fewer or no complications when implementing.

          In Conclusion!

          The market is changing, and the competition is tough! If you need your small business to sustain and succeed, you need to invest in the right technology now! As discussed in this blog, deploying technology for small businesses might seem challenging. But if strategized the right way, it’s the best step you’ll ever take for your business. And that’s why we have platforms like InfinCE that makes transitioning to technology for small businesses quicker, simpler, and smarter!

          Read more: How An Integrated Digital Workplace Solution Helps Mitigate Remote Work Hurdles

          InfinCE is a complete digital workplace that allows businesses of any size and domain to easily adapt and deploy the rising capabilities of the cloud so that they can stay competitive and future-ready. Along with seamless communication, effective collaboration, business transparency, data security, and centralized management, InfinCE creates a secure environment for remote, hybrid, and office work cultures.

          What makes InfinCE unique?

          • Collaboration apps including video meetings, live chat & employee directory
          • Online office tools
          • Single sign-on
          • Custom dashboards
          • Application marketplace with custom integrations
          • Centralized IT management
          • Business Phone System with smart call management features
          • Virtual private server
          • Branded mobile app & more!

          Read more: The Definitive Guide to Perfect Digital Workplace Solution

          Transform your business with improved employee engagement and productivity.

          Get in touch with our consultants today! Or just Sign Up for Free!

          Currently leading and managing a highly talented group of developers to produce an unmatched futuristic complex cost effective cloud product which can compete with technology giants.

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            Why Does Your Business Need An Intelligent Digital Workplace?

            • Business Software
            • Cloud
            • Small Business
            • Technology

            A digital workplace is an integrated platform with capabilities to deliver and manage all the apps and data of your business operations in real-time, independent of any device or location. It is a virtualized form of the traditional, in-person office environment, where many elements of collaboration and productivity are performed through some combination of digital applications, cloud computing, and other technology. Digital workplace solutions gained more acceptance when COVID19 forced several businesses to allow their employees to work remotely.  

            So, what is an ‘intelligent’ digital workplace?

            An intelligent digital workplace is essentially an improved digital workplace, backed up by the ever-evolving cloud technologies, with immense potential to improve employee efficiency and productivity while ensuring enhanced experiences for both employees and customers at reduced costs. It leverages digital technologies to help your company achieve sustainable growth while improving its bottom line.  

            Evolution of intelligent digital workplace platform

            Digital workplace platform are an offshoot of the corporate intranet, the latter being a tool to share company information among employees. The possibility of having unified, seamless access to data and apps to smoothen business operations led to the birth of digital workplace solutions. Modern intelligent digital workplace solutions employ artificial intelligence, Internet of Things (IoT), and machine learning to streamline your business operations and render them efficient so that your employees needn’t switch between apps anymore, but can focus on the task at hand instead.

            Read more: Driving Employee Engagement In Today’s Changing Work Culture!

            So how does an intelligent digital workplace solution work?

            An intelligent digital workplace solution automates the regular tasks of your business operations and analyzes your business activities to give personalized insights on the performances and progress of projects to enable your employees to work smarter and faster. Your employees, applications, data, analytics, and work culture are brought together on a single digital platform to enable your geographically dispersed team members to serve your customers better and faster. This has prompted futuristic organizations to increasingly invest in intelligent digital workplace solutions. An intelligent digital workplace solution makes better use of data and analytics to equip your employees with insights to help them work more efficiently and intelligently. “The intelligent digital workspace is a personalized, federated, secure, and device- and location-agnostic environment that provides workers with the resources required to effectively do their job, including frictionless access to data, technology, and collaborators,” says IDC TechScape: Worldwide Intelligent Digital Workspace, 2020. 

            Personalization of the digital work environment helps accelerate work and reduce the volume of files at each desk while enabling your business to carry out its operations in different time zones.  

            Benefits of personalized digital workplace solutions

            1. Enhances employee satisfaction and engagement through personalized work experiences

            An intelligent digital workplace brings to the table tangible benefits like improved employee performance and productivity as well as intangible benefits like enhanced employee satisfaction and engagement. The digital tool sets that the platform presents to your employees keep them in good stead as they foray into smarter and more innovative digital ways of working. And personalization of digital workplace software serves to give personalized work experiences to motivate and engage your employees. 

            2. Seamless integration of multiple collaboration apps

            Intelligent digital workplace solutions are empowered by a multitude of collaboration apps through which your employees get to connect with each other and discuss work-related topics. Being networked across teams and departments can help information sharing, but collaboration overload can give rise to information overload, affecting the pace at which work gets done. This is where IT infrastructure management companies come to your aid. Their intelligent digital platform solutions come with an array of collaboration apps, offering you the choice to pick only the ones that suit your business operations best. 

            Watch more: Watch how InfinCE makes work-life easier with seamless integration and centralized management!

            3. Smarter data analysis through personalized dashboards  

            Intelligent digital workplace platforms come with capabilities to create personalized dashboards that offer smarter data analytics and display actionable, effective insights into your business processes. Personalization makes digital workplace solutions intelligent with capabilities to ensure that the right information is visible to the relevant people through personalized dashboards and intelligent collaboration apps at the right time. 

            4. Using cloud storage enables access to data from anywhere

            Cloud technologies ensure secure storage and easy sharing of all files from anywhere at any time. Personalization in digital workplace software makes them intelligent working environments where employees get to access the right information they need and share their knowledge with a few clicks. 

            An infinite cloud platform like InfinCE leverages cloud technologies to enable innovations, and top-class customer services through safe access to resources. 

            5. Centralized management enabling enhanced business transparency

            When productivity tools can be accessed and managed all from a single platform, through a single sign-on, work becomes much more convenient and smarter. Handling multiple subscription renewals, maintaining multiple credentials, plus paying extra costs on unused tools, can be easily eliminated with centralized IT management.

            With InfinCE enabling seamless third-party tool integration, bringing all you need for your work, to one platform, just does not makes work easier, but smarter and more efficient. 

            6. Onboarding employees the smarter way

            Employee onboarding might as well be declared as the most tedious process of an organization. And that’s why an intelligent digital workplace must target to systemize and streamline this process. 

            With an effective cloud platform, new employees can be easily onboarded to the company workflow and culture, introducing them seamlessly to policies, employee directories, chats, communications channels, files, department dashboards, performance matrices, and more just by adding them to a single 

            platform. 

            In Conclusion!

            With market competition on the rise and customer demands changing each day, there is no room for businesses to compromise on efficiency. In fact businesses, today need to be one step ahead of just being efficient. They need to remain future-ready, make quick decisions, and stay trendy. That’s why it’s highly turning imperative for companies to switch to intelligent digital workplaces, that make work smarter, productive, and innovative, plus let your business stay modern with quick adaption to new technologies. 

            How can one choose and implement the right digital workplace?

            By implementing a digital workplace solution that:

            • Promotes the rising capabilities of the Cloud
            • Features custom dashboards for complete transparency
            • Allows easy communication and collaboration
            • Allows centralized management with seamless third-party tool integration
            • Makes data access easy and secured
            • Gives high priority to resource and data security
            • Promotes employee engagement
            • And mostly brings all these features to a single platform, eliminating multiple logins.

            InfinCE is the one-stop technology solution for all your IT infrastructure needs. The platform offers all the IT infrastructure required to run your business under one roof from building your website to offering a secure intranet while allowing you to personalize your digital workplace solution to suit your unique business needs. InfinCE has the capabilities to build private and secure IT infrastructure to meet your end-to-end needs for enhanced security. Besides, you get to enjoy data security and customization services at the most affordable cost! 

            Read more: Why is InfinCE A One-Stop Technology Solution for Small Business?

            An IDC study rightly defines intelligent digital workspaces as a framework for enterprises to deliver a diverse set of hardware and software resources to workers, which enables more dynamic and adaptable teams, supports individual and group productivity, enables competitive differentiation, and provides a safety net of security and compliance required in the modern digital economy and workplace. An intelligent digital workplace solution, InfinCE has infinite capabilities to meet all your IT needs and smartly manage and secure your valuable data to improve your employee performances and revenues through personalization.

            To know more about how InfinCE can take your business to new heights, connect with our experts today!

            Aarathy is a Senior Digital Marketing Analyst at InfinCE. She is majorly into content marketing and focuses on getting the messaging right across a host of marketing collaterals. While not working on content, you can find her juggling SEO, social media, branding, and more. She enjoys exploring new frontiers in digital marketing and the associated challenges keep her going.

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              Transform your Data Sharing Practices to Win Customer Trust?

              • Business Software
              • Small Business

              Data sharing is increasingly battling data-privacy concerns in an AI-dominated business society. As a result, organizations must be exceedingly cautious with any private, sensitive, or confidential data in the approaching era of data protection laws. Simultaneously, it is vital to exchange and collaborate data to stimulate innovation and discovery.

              As enterprises make inroads into data-intensive AI applications, these multiple and sometimes contradictory objectives will become even more imperative. Organizations are not alone as they struggle to negotiate the twists and turns in the path to data sharing while maintaining data privacy. Many corporations and research organizations are working to assist them in addressing the difficulties at hand — and paving the way for a future in which data sharing does not conflict with data-privacy concerns.

              Read more: 5 Ways Today’s Workplace Has Transitioned Digitally

              Security concerns associated with Data Sharing

              External sources listening on the network, unauthorized users, and internal users handing out the store endanger the integrity and privacy of data. This section describes the potentially dangerous conditions and assaults that could compromise your data.

              • Accidental Exposure – Many data breaches are consequences of negligence or exposure of sensitive data rather than a deliberate attempt. Employees in an organization frequently share, grant access, lose or mishandle valuable data, either accidentally or because they are unaware of security standards.
              • Data Tampering – With distributed setups comes the prospect that a malevolent third party can commit a computer crime by tampering with data as it passes between sites.
              • Eavesdropping and Data Theft – On the internet and Wide Area Network (WAN) environments, public carriers and private network owners frequently route their networks via insecure landlines, vulnerable microwave and satellite connections, or several servers. These tend to expose valuable data to any external party.
              • Ransomware – Ransomware is a significant threat to data. Ransomware is a virus that infects corporate devices and encrypts data, rendering it unusable without the decryption key.
              • Falsifying User Identities – Criminals steal users’ credit card numbers and then use them to make purchases on their accounts. Or they steal additional personal information such as checking account numbers and driver’s license numbers and use it to open phony credit accounts in the name of someone else. 
              • Accountability – If the system administrator cannot trace user activities, users cannot be held accountable for their actions.
              • Complex User Management Requirements – The complexity of handling user accounts and passwords in large-scale environments leaves your system exposed to errors and attacks.

              Read more: Why is It Necessary to Safeguard Data Privacy in Project Management?

              Data Sharing Security – Why it matters?

              According to the Ponemon Institute’s Cost of Data Breach Study, the average cost of a data breach in the United States is $8 million. Furthermore, a data breach affected a total of 25,575 user accounts, meaning that, in addition to financial losses, such occurrences lead to a loss of customer trust and a damaged reputation. 

              Almost everyone in the consumer goods sector understands that poor brand experiences can swiftly undo years of brand building, a hard-earned favorable reputation, and perhaps most significantly, the trust a customer places in a brand. In today’s age of big data and digital marketing, where consumer goods businesses and merchants build detailed profiles of individual consumers based on data sources, a single data breach can significantly undermine consumer trust.

              Winning consumers’ trust will be critical in the future when customer data will be a source of competitive advantage. Companies open and honest about their data usage have the opportunity to win confidence. According to Gartner, firms who successfully build digital trust will engage in 50% more ecosystems, extending revenue generation by 2023. 

              Businesses must transition to a mutually advantageous data approach that gives customers greater control and gives them authorization for direct access to high-quality data in return for improved, hyper-personalized solutions with enhanced security and privacy. For this, management must develop a culture, train executives, change its organizational architecture and operating model, and evolve skills, technology, and procedures to improve how customers interact with the company and its goods at every touchpoint.

              Read more: All You Need to Know About Dashboards and Data Security

              How InfinCE helps to boost Customer Trust

              At InfinCE, we see data privacy and security as more than just a risk management issue; but as a possible strategic asset that can be a component of brand building and company reputation. When you subscribe to InfinCE, your valuable data is kept on a virtual private server that is accessible only by your organization. You may safely access your data from anywhere from across the globe through an internet-connected device. Except for the files you download, all data is stored on InfinCE and cannot get saved to a user’s computer. As a result, you get to broaden your business with InfinCE to achieve process improvements, cost reductions, rapid business growth, and, most importantly, increased customer trust.

              Some interesting features of InfinCE include: 

              • Customizable Dashboards
              • Collaboration Apps
              • Branded Mobile App
              • Business Phone System
              • Domain Registration
              • Productivity Tools
              • Curated Application Marketplace
              • Virtual Private Server
              • Server and Storage Monitoring

              InfinCE’s comprehensive approach, based on numerous layers of security that contribute to increased consumer trust, includes:

              • Improved Data Security – Enjoy complete data privacy by utilizing virtual private servers, firewalls, and encryption/password-based access controls.
              • Concierge Support – You get to use concierge support via email, phone, and live chat to assist firms in planning and deploying the best technology solutions to streamline operations.
              • Device Independence – Access the business management software from anywhere using any device and resume where you left off. 
              • Easy Scalability – Scale effortlessly as your business grows by expanding server capacity and storage space without incurring additional expenditures.
              •  Simplified IT Management – Build from the ground up, upgrade existing programs, or interface with your existing systems using a unified platform. 

              Need assistance determining how to keep your data secure regardless of what? Talk to our experts for a quick tour of the InfinCE platform.

              Sachin works as a part of the digital marketing team at InfinCE. He believes in a healthy and resourceful web and does his own little contributions for the purpose by creating and disseminating innovative and quality content.

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                4 Technology Trends that a Small Business cannot Afford to Ignore in 2021

                • Business Software
                • Small Business
                • Technology

                Guide to building a digital-first small business in 2021

                2020 was a year of realizations for businesses around the world. When health scares like the COVID-19 pandemic hits without warning, life’s normalcy gets disrupted beyond imagination. Companies need to adapt to new ways of working in a matter of days. For smaller businesses with little or no contingency plans in place, the pandemic was an eye-opener. Studies earlier have shown that nearly 80% of small businesses in the US did not take full advantage of the capabilities of digital and productivity tools available in the market for their use. 

                Download White Paper: How a Digital Workplace Streamlines Business Performance 

                In today’s digital economy, consumer behavior is directly influenced by the rapid proliferation of digital services and connected devices. There is no escaping the digital transformation realm for small businesses as the pandemic proved that digital supremacy is an inevitable need for survival and not an operational luxury for them. On this note, let us examine the top 4 crucial technology trends that a small business cannot afford to ignore in 2021.

                Read more: Top 10 Ways to Set up an Effective Business Strategy in 2021 

                1. Autonomous Customer Service

                Once relied heavily on by customers, traditional services are moving into self-service portals wherein customers can configure and transact independently. There is a rising demand for instant and autonomous customer service. Nearly 62% of US consumers prefer talking to a chatbot while interacting with a business. AI-enabled chatbots offer instant and more data-driven support decisions to consumers when they interact. In a traditional setting, customers are forced to wait long to connect with a human support associate and explain their whole problem. Often, customers will be diverted to another department and the story of waiting and explaining repeats. With autonomous chatbot and voice assistants, most queries receive replies instantly. Also, precise data is collected and transferred to a desk executive when connecting with a human support agent.

                2. Integrating Accelerated Mobile Pages (AMP)

                It is hard to find businesses without a dedicated website today. Considering that a good majority of your potential customers find out about you from the internet, building a website is necessary for any business. But today, nearly 50.8% of global internet traffic comes through mobile phones. People browsing your website on their mobile phones expect information pages to load as quickly as possible. For this, small businesses must deploy AMP principles in their web development to ensure that every web page offers a seamless loading and viewing experience in mobile browsers. Any delays in page loads can create unsatisfactory experiences for visitors, and your bounce rates will go up if AMP is not incorporated in your web experiences.

                3. Marketing Personalization

                Do you know that 80% of consumers are likely to do business with a brand that offers them personalized experiences? Personalization begins from the first step that businesses take to reach out to their customers, which is marketing. Rather than shooting out mass email campaigns, sticking flyers and billboards across the city, small businesses can utilize the vast plethora of modern marketing platforms to roll out customized and highly personal campaigns to attract the right audience to their stores or websites. Customers want only the right content to be delivered to their mailboxes to make more informed decisions. Small businesses need to use AI-driven personalized marketing platforms that can quickly identify interest patterns and deploy relevant messaging and recommendations to the correct customer to convince them of a purchasing decision quickly.

                Read more: Key Predictions on How Workplace Technology and Culture Will Evolve in 2020 & Beyond 

                4. Seamless Omni-channel experience

                Irrespective of the digital channel that consumers use to reach out, small businesses must deliver an omnichannel experience across their digital landscape. From seamless transactions to better and intelligent recommendations and improved agility in back-office administration, small businesses need to have powerful digital platforms deployed across their operations’ length and breadth. Companies cannot leave their customers lurking in the dark, waiting for information as the competition might take advantage and lure them away with better experiences.

                With the rising demand for faster and more digital-friendly experiences by consumers, small businesses should streamline their business process automation and management exercise. They need to efficiently coordinate workflows in different departments, such as finance, supply chain, logistics, HR, marketing, and sales. Additionally, they need to ensure a responsive digital infrastructure for their front-facing internet assets as well. 

                Read more: How Successful Leaders Engage Employees Using Modern Business Communication Tools like InfinCE 

                Using intelligent business management platforms like InfinCE is necessary for small businesses to compete in the new digital era. From building a robust digital backend for your business to setting up a roadmap for continuous success on the digital front, InfinCE can reshape your digital ambitions in the most cost-effective way possible. Get in touch with us to know more about how your small business can conquer 2021 with InfinCE Digital Workplace.

                Download White Paper: The Business Value of InfinCE for Business Owners and Employees

                 

                 

                Currently leading and managing a highly talented group of developers to produce an unmatched futuristic complex cost effective cloud product which can compete with technology giants.

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                  Top 10 Ways to Set up an Effective Business Strategy in 2021

                  • Small Business
                  • Technology

                  How to Build an Effective and Solid Business Strategy for 2021!

                  For most businesses, 2020 has, undoubtedly, been a year they would want to write off from their history. As some things are meant to be forgotten, and things should move on, businesses must also look for the opportunities 2021 and upcoming years hold. Prospects will keep coming and going, but having a defined business strategy can help a company make the most of these opportunities.

                  Read more: Business Process Management Strategy for your Small Business 

                  If you don’t have any business development strategies or are looking for suggestions, you can consider the following recommendations.

                  Ten ways to form an ideal business strategy

                  NOTE: Not always, but sometimes implementing specific strategies may require you to take advantage of certain productivity tools, centralized IT Management applications, private IT infrastructure, etc. For any such tools and applications, you can always count on InfinCE. Using this tool, you can get desired business management software to improve business processes, achieve cost efficiencies and experience the utmost data security. What makes InfinCE the first choice among businesses is its unbeatable pricing, including a 30-day free trial.

                  Read more: How Successful Leaders Engage Employees Using Modern Business Communication Tools like InfinCE 

                  A company can incorporate the following suggestions to enhance its growth and competency and improve its business level strategy.

                  1. Have a realistic vision

                  In a business world, having a vision may seem cliché, but it is, in fact, an essential thing which a business must be precise, clear, and realistic about. As vision is a peek into the future, it must comprise aspirations related to the organization you want to develop and ascertain what success implies in various business terms like markets, volumes, customers, etc.

                  2. Be unique to have an edge

                  One of the most critical business strategies is to choose the right tools and techniques that can help you identify how your company can deliver unique value to its customers. In most divisions of the economy, businesses are struggling in the crowd of similarity. When you have a well-planned business strategy, you can stay on top of the competition through its pricing model, delivery system, service offering, and more.

                  3. Be clear about your targets

                  Poor targeting is one of the major barriers to the growth of a business. Lack of clarity in targets makes a company suffer from imprecise messaging, which in turn misaligns sales and marketing. Therefore, make sure to be clear about your targets so that your business can focus better on resources and device an integrated sale and marketing approach, where marketing enables sales productivity. With clear targets, you can execute sales and marketing plans more effectively.

                  4. Focus on systematic growth

                  Only through systematic and streamlined growth can a company invest in talent, technology, and new tools. To achieve this growth, you need a business level strategy. A robust business development strategy allows your business to grow in the required dimensions.

                  Once your company is precise on this aspect, it will be easier to anticipate how much you can afford in terms of capital expenditure, overhead expenses, resource management, etc.

                  5. Decisions must be fact-based

                  Most executives complain about a lack of adequate data when planning or executing a business development strategy. Having access to fact-based data or information (through public records, social media trends, geographical location, etc.) allows a business to quickly quantify the value of various segments served, thus easing the decision making for multiple operations.

                  6. Have a balanced short & long term planning

                  While some companies may prefer to have short term planning to achieve their objective, others may choose long term planning as a better way to achieve it. Instead of choosing one or the other, it is advisable to have a balanced mix of short-term and long-term planning. Having such a balance allows companies to keep the team and the strategies aligned with the objectives through long term planning.

                  7. Agility is Necessity

                  Companies should always be focused on long term scenarios; however, they should be responsive as well. For example, one of the critical components in forming a business strategy should be anticipating market trends. Companies should evaluate long-term market trends and follow procedures based on this information by holding strategy review meetings at regular intervals.

                  8. Bring transparency

                  As companies are looking to hire more millennial employees in their team, it has led to agility and enhanced transparency in operations. Such transparency in the various departments and operations has brought employees together, easing the endeavors to meet the company’s objectives significantly.

                  9. Invest time in pre-planning

                  You would want your managers to welcome the business development strategies that you frame without any hesitations. It would be better to do proper research and gather important information ahead of your strategic planning. When you have a well-thought plan beforehand, it can help you gain greater control over your choices, resulting in a positive outcome.

                  10. Make your strategies flexible

                  Every strategy you form for your business should be amendable. This characteristic comes useful when you wish to make changes to them due to unexpected changes in the business trend, customer’s preferences, or results being different from what you expected. Ensure that you always have a Plan B for the things that don’t go accordingly with your Plan A. This way, you might achieve an increased success rate in implementing your strategies and successfully meeting the organization’s objectives. 

                  To sum up!

                  To conclude, a company should incorporate a business strategy to bring together all their employees working towards the set target while keeping things transparent at all levels. A company must ensure that its business strategies are swift, well-planned, and fact-based, supported by a backup plan if things don’t go as expected.

                  Read more: 5 Features of InfinCE that will Transform The Way You Work 

                  If, at any level, your business development strategy requires the help of IT management, private IT infrastructure, cloud migration and data management, custom dashboards, and collaboration or productivity tools, reach out to InfinCE. Here, industry-trained professionals devise the best business strategy for your organization.

                   

                   

                  Currently leading and managing a highly talented group of developers to produce an unmatched futuristic complex cost effective cloud product which can compete with technology giants.

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                    InfinCE Announces Giveaway Contest to Promote its 5G-ready Cloud Platform

                    • Cloud
                    • Small Business

                    Win a Free iPhone 12 by Joining the Giveaway Contest from InfinCE!

                    InfinCE, the next-generation enterprise cloud platform has launched a new giveaway contest for participants with an offering to win a brand new iPhone 12. Participants can easily take part in this contest by-

                    1. Following InfinCE on LinkedIn – @InfinCE or Twitter – @INFINCE1 (Can also follow on both the platforms)
                    2. Liking the post/tweet
                    3. Sharing the post/tweet with the hashtag #InfinCEforBusiness

                    Participants who are at least 18 years of age can enter the contest and stand a chance to win the upcoming iPhone 12 from InfinCE. The giveaway contest closes at 11:59 PM PT on December 31, 2020. Winning contestants will be chosen randomly and announced on January 5, 2021, via private message. 

                    Over the years, InfinCE has evolved into a state-of-the-art cloud platform built to meet the demands of the modern enterprise. Its powerful cloud suite brings seamless collaboration options and centralized IT management within reach for businesses. Besides, InfinCE’s new version comes fully compatible with 5G networks. With this, it is much easier for business owners to quickly transition into a 5G-ready infrastructure, which brings lightning-fast data speeds to maximize their remote working capabilities and collaborate with teams like never before. 

                    InfinCE is a flagship product of Fingent, an established global IT company that specializes in delivering strategic business solutions and services to tackle complex business problems across a wide variety of industries such as retail, finance, healthcare, education, etc. With over a decade of expertise, Fingent has been redefining businesses with cutting-edge technology solutions that bring down complexity and ultimately provide value. 

                    I am a Product Consultant, living at the intersection of empathy, design, engineering and helping teams craft Products that bring a smile. I believe that technology best serves its purpose when we use it to address deep problems without losing sight of the human nature of its users. Truly transformative technology is one that seamlessly becomes part of the daily narrative of its customers, aiding them to achieve their goals faster and easier.

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